Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.
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Client real
11 years ago
Found it convenient to book now and pay later as the booking was for more…
Found it convenient to book now and pay later as the booking was for more than 1 couple and we could each pay individually when we arrive. Thank you, makes life a little easier!
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Client real
11 years ago
I have never had any issues when dealing with wotif. Information is clear, website is easy…
I have never had any issues when dealing with wotif. Information is clear, website is easy to navigate and especially good with highlighting specials.
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Client real
11 years ago
Find it very user friendly.
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Client real
11 years ago
Information for finding the right accommodation at good rates was comprehensive and easy. This experience…
Information for finding the right accommodation at good rates was comprehensive and easy. This experience was better than previously provided.
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Client real
11 years ago
Wot if found us very suitable accommodation over the past couple of days, but info…
Wot if found us very suitable accommodation over the past couple of days, but info re our history seemed rather extraneous and unnecessary clutter.
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Client real
11 years ago
Efficient service. Thanks!
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Client real
11 years ago
I sent an email 2 days ago with concerns about feedback for 2 stays i have…
I sent an email 2 days ago with concerns about feedback for 2 stays i have booked with wotif in the last 2 weeks. I have had no response from this.
I have no further interest in dealing with your...
Llegeix més
Wotif Australia
Wotif
11 years ago
We’re really sorry to hear that our level of service didn’t meet expectations. I’ve shared your feedback with our priority escalation team, and someone will get in contact as soon as possible.
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Client real
11 years ago
quick, informative and easy to use
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Client real
11 years ago
Took our money for a booking, the hotel called back saying that they have not…
Took our money for a booking, the hotel called back saying that they have not had rooms available for 3 days, still haven't refunded money or been in touch. I will not go through wotif again.
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We’re sorry to hear about the issues you had with your reservation. As soon as customers book online, we immediately send through the reservation details to the property via our secure online system. If a hotel fails to confirm your reservation, our team gets in contact with them immediately to ensure the reservation was received and confirmed. We will pass on your feedback for investigation.
Thank you again for sending through your feedback as this helps us to ensure we’re aware of hotels who may not be honouring confirmed reservations. If you need to escalate the issues you faced, please get in touch with us via https://www.wotif.com/service/ and our customer support team will investigate further.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
