After receiving a blue mosaic sample, I was advised by customer services to order another, that they would intercept the second order to ensure the sample would be pink. I received another blue tile....
Llegeix més
Darren
Wood Floor Warehouse
3 years ago
We are sorry that the second sample sent out was the same colour as the first. Our team will send another right away. We were not aware of the error until we received your review. Please accept our apologies.
Regret ever shopping with WFW to be honest… unreturned phone calls, late and slow delivery, minimal help on a problem with the flooring itself (in their defence an issue starting with the...
Llegeix més
Darren
Wood Floor Warehouse
3 years ago
I am sorry to hear of your negative experience.
Unfortunately, once your goods have been dispatched, they can no longer be collected in-store 2 days later. Online orders are often delivered by couriers, and once the goods are in a transport network, they cannot be recalled. This is considered to be standard with almost all online orders in the UK.
The wait for a refund, was due to the fact we require the goods returned to us, before we can issue a refund. As you did not accept the delivery and we were not informed of this, the couriers were then responsible for returning the goods to our depot. As soon as the goods were safely back with us we issues the refund. We understand that a further delay was caused by your own banking service, which is not something that we can affect.
I am genuinely sorry about your experience, but we do not think that we could have done anything more on this occasion. There are of course some drawbacks when ordering online which should always be taken into consideration.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
