Great choice any questions we had were answered promptly only issue was when ordering at the checkout it didn't allow us to continue to payment took an extra few calls the day after to sort out our...
Items were received very fast and they were very well packaged. Much cheaper than another places and quality of items were very good. Great service as well. Highly recommended company. Definitely...
Great service, very good website, all ordered online and delivered with no fuss. Some beading went missing from the delivery but the customer service team were more than helpful (providing regular...
Samples were not of quality expected. Staff were agruementative when pointed out.
Darren
Wood Floor Warehouse
6 years ago
Thank you for your feedback. I am sorry to hear that you felt our staff had come across as argumentative.
The product that you had purchased was one of our Diamond Engineered Real Wood Floors, which is HDF based and then has a clear laminated coating. It can appear very similar to a laminate floor when viewing a small sample. However, the decorative layer is real wood, which is where the distinctive difference is. Laminate floors will always use a printed surface that looks like wood but never use a real wood decorative surface. We do fully explain this on our website with a very detailed description, numerous pictures, and a video.
I think that our staff were trying to explain what is on our website as you had not read the information. I apologise if this came across as argumentative.
It is a very unique product due to being extremely tough for real wood, but i do appreciate it can look very different to any of the other engineered wood floors that we also supply.
Floors are beautiful and the price is unbeatable.
The delivery was made on the expected day however the beadings ended up in a different warehouse and I went to collect myself because I could not...
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Data de la compra: 03/11/2019
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Customer
Verficada per Feefo
6 years ago
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Què Customer va dir sobre Wood Floor Warehouse:
Thank you very much.I am very happy with your services and quality of floor.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
