Excellent value for money with regard flooring however packaging and delivering was poor considering the price.
Darren
Wood Floor Warehouse
6 years ago
Thank you for shopping with us and leaving a review. We appreciate all our feedback.
I am glad to see that you rated the product 5 stars and were very pleased with it. Regarding our delivery prices which can sometimes appear expensive, on average we charge around 20% less than our costs to deliver the goods. Heavy or large items are considerably harder to deliver and attract much higher fees from couriers. As your order was almost 100kgs in weight, it required a special service to deliver it safely.
I am aware that some flooring businesses will offer free, or further reduced delivery costs, but almost every time, the pricing of the product has been increased significantly to enable this. We prefer not to do this, as it would then penalize any of our customers who purchase using Click & Collect or in-store. I hope that this helps to explain our delivery prices.
Kind regards
Darren
Ressenyes sobre un producte
Data de la compra: 02/05/2020
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CU
Customer
Verficada per Feefo
6 years ago
Què Customer va dir sobre Wood Floor Warehouse:
Excellent service, friendly staff and great products
The flooring its different from most, service is good the price its reasonable This is my 3rd time purchasing from the company and nothing negative to report.
Excellent service during the current situation. Communication fantastic and the people that called were great, explained what to expect when collecting.
Thank you so much
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
