I'm sorry to hear that your samples have not arrived yet. Hopefully, we can resolve this for you, now that we are aware of the issue.
During Covid we have noticed an increase in samples being severely delayed. This is because of some severe backlogs with Royal Mail. On our COVID information page (linked in the top banner on our website), under the samples area, we have highlighted this, with a link to Royal Mail service updates.
Please just let me know if you would prefer a refund or replacements sent, and I will action this for you immediately.
Data de la compra: 26/05/2020
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Client de confiança
Verficada per Feefo
6 years ago
I would recommend them and certainly buy from them again.
Good selection and good value. Delivery was fast
Ressenyes sobre un producte
Data de la compra: 21/05/2020
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CU
Customer
Verficada per Feefo
6 years ago
Què Customer va dir sobre Wood Floor Warehouse:
Sent order sample very guickely however didn't match existing wood floor, therefore didn't order anything. Given the quickness of response would go to this firm if needed in the future.
Easy to buy easy website to look at fast delivery even with covid 19 ... brilliant the way it’s delivered snd packaged safety. Good quality flooring ... hard to lay doing it single handed other than...
Llegeix més
Data de la compra: 25/05/2020
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Customer
Verficada per Feefo
6 years ago
Què Customer va dir sobre Wood Floor Warehouse:
Great service and on time
Ressenyes sobre un producte
Data de la compra: 25/05/2020
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Client de confiança
Verficada per Feefo
6 years ago
Great quality great price fast delivery I highly recommend this company
Received only floors and underlined from my order. All trims and door transitions etc never arrived.
Despite specifically asking for a Thursday delivery for everything their courier delivered all...
Llegeix més
Darren
Wood Floor Warehouse
6 years ago
I'm very sorry that the courier lost your order. This is extremely rare but unfortunately can happen with any delivery service.
Regarding the callbacks, we had let you know that we would call you back as soon as we had some information from the couriers, who we then contacted several times. Unfortunately, we were not able to get any new information from the couriers before you had called us for an update later in the same day, and again in the morning. We were actively chasing this up, but had no new information from the couriers to report.
Regarding the refund, this has been processed by our team, but can take up to 5 working days for your bank to process.
I'm sorry that the service was not as good as we aim to provide, and it should have been better on this occasion. However, I am glad to hear that you are pleased with the flooring.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
