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Ressenyes de Wightlink | Opinions d'atenció al client per a | https://www.feefo.com/reviews/wightlink Feefo

Mostrant 8,501 ressenyes

Pisdov

1 year ago

Data de la compra: 15/06/2024

Què Pisdov va dir sobre Wightlink:

Poor service

Boarded on alternate ramp but no signs and forced to wait in the rain. Person doing boarding was rude and had a serious attitude problem.

Charlotte

Wightlink

1 year ago

Hello Nick, It is disappointing to read of the experience you had when travelling with us recently. We expect our staff and our customers to treat each other with mutual respect so I am very sorry that this fell below the standard we expect on this occasion. I hope we can provide a more enjoyable experience when you travel with us again.

Client de confiança

1 year ago

Data de la compra: 11/06/2024

The service is good, quick and easy to use. just wish it was a bit cheaper.

Charlotte

Wightlink

1 year ago

Hello, Thank you for your review. We're very happy to hear your travel with Wightlink was a great experience and look forward to welcoming you onboard again soon.

Ressenyes sobre un producte

Paul

Sandown

1 year ago

Data de la compra: 10/06/2024

Què Paul va dir sobre Wightlink:

Crazy situation to board ferry.

Missed ferry due to not being able to get past the terminal when you enter the platform as your ticket does not scan and no rail staff around to open the side gate. Really daft that you buy a...

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Charlotte

Wightlink

1 year ago

Hello Paul and thank you for your feedback. I am sorry you had an issue entering the train station to get to our terminal. This is disappointing to read and hope this does not deter you from travelling with us in the future.

Ressenyes sobre un producte

Client de confiança

1 year ago

Data de la compra: 14/06/2024

At sea with Wightlink

I enjoyed the Portsmouth Ryde trip but the return was marred by the behaviour of some of the passengers The language was foul I appreciate it is difficult for your staff who have other duties to take...

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Charlotte

Wightlink

1 year ago

Hello and thank you for your feedback. I am sorry that your return journey was ruined by the behaviour of other passengers. At the port if a passenger is acting in a way which we believe may be a danger to them, or other passengers and crew we will refuse travel. Unfortunately when behaviour surfaces during the crossing this is usually no longer an option. There are several actions staff can take when they are made aware of the problem which will hopefully prevent a reoccurance. I am sorry once again and do hope this does not deter you from travelling with Wightlink.

Ressenyes sobre un producte

Client de confiança

1 year ago

Data de la compra: 11/06/2024

Very good, but lift could be better

Helpful staff - particularly when they realised the lift was needed. It was the first time we had used the lift and the signage was not clear. It was not obvious which button related to which deck...

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Charlotte

Wightlink

1 year ago

Hello and thank you for your review. I am glad that you found our teams to be helpful and friendly and enjoyed your sailing with Wightlink. Your feedback regarding the lifts will be forwarded on as we continue to look for ways we can improve. We look forward to seeing you onboard again soon.

Ressenyes sobre un producte

Client de confiança

1 year ago

Data de la compra: 10/06/2024

Nice route to travel and ferries are always clean

Polite helpful staff

Charlotte

Wightlink

1 year ago

Hello, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. Sailing on our Lymington to Yarmouth route offers you our most scenic ferry crossing and we look forward to seeing you onboard again soon.

Ressenyes sobre un producte

Teresa

South Coast

1 year ago

Data de la compra: 12/06/2024

Què Teresa va dir sobre Wightlink:

Day trippers review

We always book The Victoria of Wight ,it’s the newest and best ferry ,lots of comfortable seating and lovely and clean .

Charlotte

Wightlink

1 year ago

Hello Teresa, Thank you for sharing your experience of travelling with Wightlink. We're pleased you enjoy sailing on Victoria of Wight, the newest and biggest addition to our fleet. Our environmentally-friendly flagship ferry has heralded a new, greener era of travel between the Isle of Wight and the mainland. We look forward to seeing you onboard again soon.

Ressenyes sobre un producte

Client de confiança

1 year ago

Data de la compra: 14/06/2024

Used Wightlink a few times now and the service is always good and such a straightforward journey. Wouldn’t go with anyone else.

Charlotte

Wightlink

1 year ago

Hello, Thank you for your review. We're very happy to hear your travel with Wightlink was a great experience and look forward to welcoming you onboard again soon.

Ressenyes sobre un producte

Nachhattar Singh

Ashford Surrey

1 year ago

Data de la compra: 09/06/2024

Què Nachhattar Singh va dir sobre Wightlink:

I use twice a year

Very good service staff is very helpful

Charlotte

Wightlink

1 year ago

Hello Nachhattar, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Ressenyes sobre un producte

Andy

Worcester

1 year ago

Data de la compra: 15/06/2024

Què Andy va dir sobre Wightlink:

Hassle free trip

excellent, efficient, professional, no hassle. ANPR worked a treat, got on an earlier sailing.

Charlotte

Wightlink

1 year ago

Hello Andy, Thank you for your review and for taking the time to share your experience. I am so glad to see that you enjoyed sailing with Wightlink and found it to be a smooth crossing. Thanks again and we hope to see you onboard soon.

Ressenyes sobre un producte

No heu rebut cap invitació a les ressenyes?

Quant a Wightlink

Wightlink provide an award-winning ferry service between the Isle of Wight and Hampshire, bringing 4.3 million people together every year. With three convenient routes and eight well-equipped ferries, we connect you with loved ones, business meetings, holidays, tradespeople, festivals, deliveries, wildlife and everything in between. We’re true believers that your getaway starts on board, which is why we’ve fitted our ferries to the highest standards. Relax under the warm Solent sun on our outside decks, let the kids roam free in our play areas and taste some of the Isle of Wight’s finest food and drink in our cafés.

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03339997333

Gunwharf Terminal, Gunwharf Road, Portsmouth, Hampshire, PO1 2LA, United Kingdom

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Ressenyes de Wightlink

Portsmouth - Fishbourne routeMés ressenyes d’aquest producte (3,277)Veure la pàgina del producte

Portsmouth Harbour - Ryde Pier Head routeMés ressenyes d’aquest producte (733)Veure la pàgina del producteCrazy, missed ferry due to not being able to get to boarding area as tickets don't scan on the platform and you have to wait for a British rail employee to open the side gate.

Portsmouth Harbour - Ryde Pier Head routeMés ressenyes d’aquest producte (733)Veure la pàgina del producteIt was fine managed to get an earlier boat

Lymington - Yarmouth routeMés ressenyes d’aquest producte (1,829)Veure la pàgina del producte

Lymington - Yarmouth routeMés ressenyes d’aquest producte (1,829)Veure la pàgina del producteClean on time and pleasant staff

Portsmouth - Fishbourne routeMés ressenyes d’aquest producte (3,277)Veure la pàgina del producteGreat crossing ,book The Victoria of Wight it’s the newest ferry and has a great seated viewing area at the front .

Portsmouth - Fishbourne routeMés ressenyes d’aquest producte (3,277)Veure la pàgina del producte

Portsmouth - Fishbourne routeMés ressenyes d’aquest producte (3,277)Veure la pàgina del producte

Lymington - Yarmouth routeMés ressenyes d’aquest producte (1,829)Veure la pàgina del producte

Com es recullen les ressenyes de Feefo?

Qui pot deixar una ressenya de Feefo?

Com verifiquem les ressenyes?

Com ens encarreguem de les ressenyes falses?