Can’t provide good advice. Not knowledgeable. Maybe because leaving therefore don’t care attitude
Rachel
Wallex
1 year ago
Hi there, we're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case.
We will review this issue with our team and take steps to improve our communication and support. We hope to continue being your preferred partner and deliver a better experience for you in the future!
Ressenyes sobre un producte
Rachel
Wallex
1 year ago
Hi there, we're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case.
We will review this issue with our team and take steps to improve our communication and support. We hope to continue being your preferred partner and deliver a better experience for you in the future!
Data de la compra: 07/05/2024
1
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Client de confiança
Verficada per Feefo
1 year ago
Ressenyes sobre un producte
Data de la compra: 30/10/2024
0
Compartir
Client de confiança
Verficada per Feefo
1 year ago
It will be good if payments are directly deducted from the respective currencies' balance, unless clients want to specify. Too many steps and emails for 1 transaction.
Thank you for choosing Wallex and for taking time to give us your feedback! We're sorry to hear that you experienced issues with your transaction. At Wallex, we are committed to raising the bar and we are sorry to see that your experience did not match the standards that we seek to achieve.
At Wallex, we value customer feedback greatly, and Rest assured that we have a dedicated team working hard to ensure that all issues can be resolved swiftly. In the meantime, feel free to reach out to your Account Manager should you require further assistance. We look forward to your continued trust and support!
Ressenyes sobre un producte
Rachel
Wallex
1 year ago
Thank you for choosing Wallex and for taking time to give us your feedback! We're sorry to hear that you experienced issues with your transaction. At Wallex, we are committed to raising the bar and we are sorry to see that your experience did not match the standards that we seek to achieve.
At Wallex, we value customer feedback greatly, and Rest assured that we have a dedicated team working hard to ensure that all issues can be resolved swiftly. In the meantime, feel free to reach out to your Account Manager should you require further assistance. We look forward to your continued trust and support!
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
