Easy to use website, very helpful assistant when I phoned to query an issue, who even proactively asked about proxy handling for my wife.
Sarah
Muddy Paws
8 years ago
Good Morning Mr Crook
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers.
I trust that we will maintain our service levels for you and should you have any queries, please do not hesitate to call us.
Kind regards
VetsMediCover
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Trusted Customer
Verficada per Feefo
8 years ago
Què Trusted Customer va dir sobre Muddy Paws:
Fast, efficient, friendly and helpful.
Their website was very user friendly and the staff were extremely helpful in confirming what option we should select for our breed of dog. Very fast, efficient and friendly.
Sarah
Muddy Paws
8 years ago
Dear Mrs MacDonald
Thank you for your lovely review. It is always good to receive such feedback and we do endeavour to maintain an excellent personal service throughout your policy period.
If you should have any queries at any time, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
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Client de confiança
Verficada per Feefo
8 years ago
Easy to get started.
Francesca
Muddy Paws
8 years ago
Thank you so much for leaving a review! If there is anything we can do to improve our service do let us know!
I had my rescue doberman, Dexter, covered with them, he was diagnosed with DCM in October 2016 and passed away in 2017. Throughout Vetsmedicover were very supportive and understanding and paid out...
Llegeix més
Francesca
Muddy Paws
8 years ago
Thank you very much for your feedback, this response means so much to us. If you would like to follow us on on Facebook we would love to keep in touch with you :)
I would prefer to have a paper copy of my policy. Also I received an email from the company that they use to set up direct debits saying I had changed my email address which I hadn’t. This took some...
Llegeix més
Sarah
Muddy Paws
8 years ago
Good Morning Mr Peach
Thank you for leaving a review regarding your recent insurance purchase. I am sorry to hear of the confusion with regards to the email received from Premium Credit Ltd. We understand that they did have a few technical problems over the Christmas period and incorrect emails were automatically generated, however, these have now been resolved. If you should have any further queries with regards to your direct debit arrangement, please feel free to contact our customer service team in the first instance, as we may be able to assist you without the need of contacting Premium Credit.
With regards to your policy documentation, we can arrange for you to receive all correspondence by post as well as email. I will arrange for a member of our customer service team to call you and discuss this.
In the meantime, if we can be of any further assistance, please call us on 0121 308 8685 or email admin@vetsmedicover.co.uk. We are always happy to help.
Kind regards
Team VMC
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Trusted Customer
Verficada per Feefo
8 years ago
Què Trusted Customer va dir sobre Muddy Paws:
Excellent, caring, knowledgable staff
The lady who took my call was extremely informative, helpful and knowledgable. The lady was very nice and easy to speak to
Sarah
Muddy Paws
8 years ago
Good Morning Miss Hall,
Thank you very much for your lovely review. We are very proud of our customer service team at VetsMediCover, and we always aim to provide the highest level of service.
If you should have any queries regarding your insurance cover, then please do not hesitate in contacting our team. We are always happy to help!
Kind regards
VetsMediCover
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Trusted Customer
Verficada per Feefo
8 years ago
Què Trusted Customer va dir sobre Muddy Paws:
Service was easy to use online and great cover for my puppy
Sarah
Muddy Paws
8 years ago
Dear Miss Whitelaw
Thank you for your review and for the kind words regarding our service. It is always good to know that customers are happy to come back to us for new cover.
If we can be of any further assistance, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
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Client de confiança
Verficada per Feefo
8 years ago
Would recommend
Easy to set up on line . Staff also very helpful in the telephone . Reasonably priced . Would recommend
Sarah
Muddy Paws
8 years ago
Dear Policyholder
Thank you for your kind words regarding the service provided by our staff, when you took our your insurance cover. It is always good to receive such feedback, and we do endeavour to maintain an excellent personal service throughout your policy period.
If you should have any queries at any time, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
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Client de confiança
Verficada per Feefo
9 years ago
would definitely recommend them lady on the phone explained everything to me and was extremely nice
Sarah
Muddy Paws
9 years ago
Good Afternoon
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers. I trust that we will maintain our service levels for you and should you have any queries, please do not hesitate to call us.
Kind regards
VetsMediCover
0
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TC
Trusted Customer
Verficada per Feefo
9 years ago
Què Trusted Customer va dir sobre Muddy Paws:
patient
the lady i spoke to was very patient and helpful, explained everything she could.
Sarah
Muddy Paws
9 years ago
Good Morning Mrs Carter
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers. Please do not hesitate to call us with regards to any query.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
