Thank you for our 5* review. We are very happy to hear we are quick, concise and helpful. We do hope you do not need us anytime soon as this means your Pet is fit and well, if we can be of any assistance please contact the Admin Team on 0121 308 8685 who will happily assist you. Kind regards VetsMediCover
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SH
Susan Hubbard
Verficada per Feefo
Northampton
4 years ago
Què Susan Hubbard va dir sobre Muddy Paws:
Great insurance
We have never had to use the cover but you keep us updated which we are hapoy about
Ben
Muddy Paws
4 years ago
Thank you for our 5* review.
We are so pleased to hear that you are happy with our service.
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LS
Linda Senior
Verficada per Feefo
4 years ago
Què Linda Senior va dir sobre Muddy Paws:
Price increase again
Since there had been no claim ever why a price increase.
Ben
Muddy Paws
4 years ago
Hi there,
Thank you for your feedback. We are sorry that you are not satisfied with your price increase. There are a number of factors which impact on the premiums for example, the rising costs in veterinary care, alongside the age and breed of your pet will all have an impact. However, we do everything we can do keep this as minimal as possible.
Please don't hesitate to get in touch if you have any further questions.
Many thanks
VMC Team
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Client de confiança
Verficada per Feefo
4 years ago
Fitxer multimèdia carregat
Veure tots els mitjans (2)
I was extremely pleased with the service my best pall (Charlie) received from my vets
Ben
Muddy Paws
4 years ago
Thank you very much for your feedback.
0
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RM
Rachel Martin
Verficada per Feefo
4 years ago
Què Rachel Martin va dir sobre Muddy Paws:
They were very good but a little slow
They were very good but a little slow
Ben
Muddy Paws
4 years ago
Thank you for your feedback. We are pleased to hear you are happy overall however we will look at processes within VetsMediCover to see what we can do to improve.
0
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Client de confiança
Verficada per Feefo
4 years ago
Easy transaction.
Fair price. Easy payment. Fortunately not had to uses them to date!
Ben
Muddy Paws
4 years ago
Thank you very much for your feedback, we are pleased to hear you are satisfied so far with us.
1
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Client de confiança
Verficada per Feefo
4 years ago
good customer service, its a pity the premium went quite up the last 2-3 years
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. We are very happy to hear we offer good customer service. The Premium is set by the Insurer and your Pet's age is one factor they take into account when they set the Premium. We hope you do not need us in future as this means your Pet is fit and well, but if we can be of any assistance please do not hesitate to contact us, kind regards VetsMediCover
No confirmation of receipt of claim, lengthy call waiting times, no regular updates on claim progress, increasing lead times from 6 - 7 weeks with no update. Very poor customer experience and...
Llegeix més
Admin
Muddy Paws
4 years ago
Thank you for your review. We are so sorry to hear of your recent claims experience, this is not our usual standard. We are aware of a backlog of Claims and additional staff have been bought in to assist. We will contact you separately for further information. Kind regards VetsMediCover
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Client de confiança
Verficada per Feefo
4 years ago
Stop hiking up the premiums to ridiculous rates
Mediocre !
Admin
Muddy Paws
4 years ago
Thank you for your review. The Premium is set by the Underwriter and various factors are taken into account, including Claims made, your Pet's Breed and age. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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NS
Neil Smith
Verficada per Feefo
4 years ago
Què Neil Smith va dir sobre Muddy Paws:
For such a small amount it seemed a battle trying to get the claim settled and felt like it was an interrogation
Admin
Muddy Paws
4 years ago
Thank you for your review. In order for a Claim to be settled we do require certain information, we are sorry you felt like it was an interrogation. We hope that your Pet has made a full recovery, kind regards VetsMediCover
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Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
