Poor communication. I sent back my order as it was unsuitable but got no acknowledgement of my return or confirmation of my refund - it was just posted back to my account.
Anand
Tieroom UK
7 years ago
Hi!
Sorry to hear you were unhappy with our service. Communication is one of Tieroom's top priorities and customer service is generally very appreciated by the vast majority of our customers. - Reg. non-acknowledgement of returns - we used to confirm every single refund, but a while back, a heavily increasing amount of returns forced us to stop that, to be able to prioritise getting the actual refunds done as soon as possible, as well as handling new orders coming in. At the moment we only communicate around refunds when someone asks. This is something we regret and hope to remedy in the future, but at the moment and as things are developing, it's hard to see it. But thanks for giving us your perspective - we do realise a confirmation is important to some people.
best regardsAnand,
Tieroom customer service
Ressenyes sobre un producte
Anand
Tieroom UK
7 years ago
Thanks for taking your time to give us your perspective - we constantly work with improving the quality so every customer's perspective is valuable. The vast majority of our customers are very happy with what they get - woven Jaquard silk, with 20 momme (measure for silk quality). We do hope that you find what you're looking for.
best regards
Anand,
Tieroom customer service
Tieroom advertised what I thought I wanted so I bought a £1 sample to check colour and material. I liked what I saw, ordered a self tie bow tie and received it this week. I am very pleased with...
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Anand
Tieroom UK
7 years ago
Hi Jim,
thanks a bunch for taking your time to give us kudos, your message was just what we needed to start off this beautiful spring day! Welcome back in the future.
Data de la compra: 13/03/2019
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Client de confiança
7 years ago
The Tieroom was great. It has loads of really funky ties and delivery was spot on!
Lovely tie and hankies the colour was just what we wanted for my sons wedding easy to order delivery was great! Perfect!
Anand
Tieroom UK
7 years ago
Thank you so much for taking your time to give us kudos, that really put a smile on all our faces. Satisfied customers is what we aim for, thanks for confirming.
Welcome back in the future, and all the best to your son.
This errand was handled directly via customer service. Something strange has happened here with the piece of the delivery chain. Glad you received your parcel in the end.
Excellent service, great bow tie very well made and that little bit different from the rest. Made from a very nice material which ties very nice. Would certain buy from
Tieroom again.
At Tieroom we have for over 10 years produced our own line of ties, bow ties and pocket squares. We sell directly to the customer, no middle man, enabling quality neck wear with a very reasonable price tag. On top of that we provide quick shipping and the best customer service you'll find anywhere.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
At Tieroom we have for over 10 years produced our own line of ties, bow ties and pocket squares. We sell directly to the customer, no middle man, enabling quality neck wear with a very reasonable price tag. On top of that we provide quick shipping and the best customer service you'll find anywhere.