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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Client de confiança

Verficada per Feefo

9 months ago

Poor timing and poor communication for click and collect order

Placed order beginning of November expecting it within the 10 working days. Then had to call and chase order only to be told they are moving warehouse and they do t know when it will be delivered. I...

Llegeix més

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We apologise you did not receive an email confirming your order had arrived in store. We will feedback your complaint to the store to ensure orders are clicked as arrived immediately. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

not happy

I waited for 2 weeks for my parcel which i am now told i not going to get. They have said they are refunding my money and i am still waiting for that.

Donna Smith

The Works

9 months ago

Good Afternoon, Thank you for your feedback. We apologise you did not receive your order. We can confirm that a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

Didn't recieve what i actually ordered and was offered a measly 10% discount as recompense

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that an incorrect item has been delivered to you. Our records show that our customer service team issued a partial refund. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards , The Works.

Client de confiança

Verficada per Feefo

9 months ago

Good shop to but things from .

Rated low because my order had to be cancelled had to go in shop to buy my items after refund but overall never had a problem with works normally .would recomend works great value for money great...

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Jacqui Goodall

Verficada per Feefo

GBR

9 months ago

Què Jacqui Goodall va dir sobre The Works:

Happy with home delivery

Easy to order and delivered to home address is excellent

Caz Rudd

Verficada per Feefo

GBR

9 months ago

Què Caz Rudd va dir sobre The Works:

Let down by Evri

Though I never received this order due to Evri, I had a swift reply and refund.

steve

Verficada per Feefo

GBR

9 months ago

Què steve va dir sobre The Works:

Good value

Every order was delivered on time and good value will use again

Wendy Hemmings

Verficada per Feefo

9 months ago

Què Wendy Hemmings va dir sobre The Works:

Fabulous company

Sarah Wyllie

Verficada per Feefo

GBR

9 months ago

Què Sarah Wyllie va dir sobre The Works:

Orders not fulfilled

I never received my order so I was refunded. I have placed the order again and 7 days later no sign of this order and no tracking details if it has been dispatched so I have no idea if this will...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order has been delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

9 months ago

Absolutely ****

Zero stars .

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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