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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Lisa Smith

Verficada per Feefo

8 months ago

Què Lisa Smith va dir sobre The Works:

Fast and cheapstuff

Fast and cheap things

vanessa button

Verficada per Feefo

8 months ago

Què vanessa button va dir sobre The Works:

Great Christmas goods

Friendly staff and great items for sale

Client de confiança

Verficada per Feefo

8 months ago

Stationary shop

Excellent service have also just discovered a works shop near me and service in the shop is also very good

Elaine Jackson

Verficada per Feefo

GBR

8 months ago

Què Elaine Jackson va dir sobre The Works:

On a whole, we did not have a problem with the ordering service and there was a good selection of books to chose from. We order from yourselves every year and have had a few problems in the past with...

Llegeix més

Donna Smith

The Works

8 months ago

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Ciara James

Verficada per Feefo

8 months ago

Client de confiança

Verficada per Feefo

8 months ago

Shop somewhere else!

I placed an order and did not hear any update for over 2 weeks. It was only when I got in touch with support do they then dispatch my order. However, a good chunk of my items were now out of stock...

Llegeix més

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed with items missing. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

8 months ago

I still haven’t received my parcel. Contacted the works and was told, it was delayed because they had just moved, I could cancel and have a refund or wait a few more days. Sent another email three...

Llegeix més

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order has been delayed. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

pamela nicholls

Verficada per Feefo

GBR

8 months ago

Què pamela nicholls va dir sobre The Works:

Still waiting

I am still waiting for a order placed 12th November, have contacted via the online query twice and still waiting for a reply from the 2nd time. Tried to phone but was number 40 in the queue.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order has not been delivered to you. We can confirm that a customer service adviser has been in touch to advise of the delays. We can confirm that the order has been despatched, Evri tracking number H006JA0041877232. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

8 months ago

don't bother

waited 4 weeks for delivery customer service no help whatsoever just tell you they can't give you a dispatch date & that some items may not be available. I cancelled order & got a refund,wouldn't use...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you cancelled your order due to despatch delays. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

8 months ago

prompt, and good value.

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