Poor. When my order went missing ( with la local Evri courier) The Works customer service team basically said I needed to deal with the courier, effectively washing their hands if responsibility....
Llegeix més
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
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MA
Marta
Verficada per Feefo
Leeds
1 year ago
0
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Client de confiança
Verficada per Feefo
1 year ago
One of my favourite places.
Always speedily dispatched, and delivered promptly by our very efficient local Evri courier. I don't often need to call them, but if I do they are always lovely.
0
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BO
Barbara Orlowska
Verficada per Feefo
Edinburgh
1 year ago
Què Barbara Orlowska va dir sobre The Works:
Good
Good price and quick shipping 😁
0
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LF
Lorraine Foster
Verficada per Feefo
Taunton Somerset
1 year ago
Què Lorraine Foster va dir sobre The Works:
Works
I never received my parcel and I did not get a refund would never buy from this company again
Donna Smith
The Works
1 year ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.