Inspiring and empowering customers to read, learn, create and play
Servei
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valoracions de l'últim any
Mostrant 269,282 ressenyes
Client de confiança
Verficada per Feefo
11 months ago
Parcel not received
I haven’t received my order - it’s now iver a month since making my order. It has not been delivered, nor The Works or Evri are helping me in finding my parcel of books (£30). Really disappointing-...
Llegeix més
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered in two packages one on the 17th and one on the 18th of September.
If you have not received your order please contact customer service on 0121 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Client de confiança
Verficada per Feefo
11 months ago
Will be back!
First class service. Notified when in store for collection and earlier than expected, pleasant helpful instore staff. Great price.
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Client de confiança
Verficada per Feefo
11 months ago
Do not order
It was bad I ordered something on 02/09 and it never came
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and have issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
KS
Karen Saunders
Verficada per Feefo
GBR
11 months ago
Què Karen Saunders va dir sobre The Works:
Disappointed
Placed order, took ages to receive a few items from order, random items refunded and then had to chase the majority of order after 3/4 weeks had passed. Asked if order had been dispatched/estimated...
Llegeix més
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive all of your order.
Our records show a customer service adviser has issued a refund, unfortunately due to the warehouse relocation the customer service team were not allowed to offer any resends.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
Client de confiança
Verficada per Feefo
11 months ago
Poor service
I ordered a set of books which didn’t arrive as expected. I was then told there was a delay and finally that the order was cancelled. It’s a good job I had ordered them well in advance for a birthday...
Llegeix més
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered.
Unfortunately due the warehouse relocating this has caused unforeseen issues.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
Client de confiança
Verficada per Feefo
11 months ago
Brilliant
Excellent service and very fast delivery 🚚 would definitely recommend Thank you
0
Compartir
SB
Sally-Ann beedall
Verficada per Feefo
GBR
11 months ago
Què Sally-Ann beedall va dir sobre The Works:
Not satisfied
I didn’t get my order, it took 4 weeks, me constantly going in and ringing up, I ended up calling customer services and they told me half my order was lost so I had to get a refund. I would now not...
Llegeix més
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
AM
Amanda
Verficada per Feefo
GBR
11 months ago
Què Amanda va dir sobre The Works:
Products great! On-line ordering hopeless
Waited more than 3 weeks to then receive an e mail saying they can’t fulfill my order
Products are great value but order/delivery so poor!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Unfortunately due to the warehouse relocating this created unforeseen circumstances regarding despatch issues.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
Client de confiança
Verficada per Feefo
11 months ago
poor service
ordered books for party presents and they never arrived
0
Compartir
CR
Caroline Ramirez
Verficada per Feefo
11 months ago
Què Caroline Ramirez va dir sobre The Works:
excellent company
excellent website always selling things at very good prices and fast delivery highly recommended company
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.