Service has somewhat slipped. The shift to these “prime” or “premium club” memberships has maybe caused brands to care less. Last few orders have been slow to be delivered and poorly packaged. The...
Llegeix més
Asha
The Whisky Shop
11 months ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Ressenyes sobre un producte
Asha
The Whisky Shop
11 months ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Not very good as the package was blank with no message as to who had gifted it.
Asha
The Whisky Shop
11 months ago
We do offer a free gift message service at checkout, which many customers use to personalise their orders. Regarding the plain packaging: this is intentional, designed to help keep deliveries discreet and secure, especially when gifts are being sent to family and friends. It also helps preserve the surprise!
We appreciate you taking the time to share your thoughts, and we’ll review how we can make the gift message option clearer going forward.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
