Merchant Logo

Ressenyes de The Big Cheese

Valorat
Excel·lent

The UK's leading producer of DIY pest control products for home-use, ethical and humane solutions to solve your pest problem.

Servei
4.3
/5
Producte
4.2
/5

5

4

3

2

1

81

27

12

4

7

131

valoracions de l'últim any

Mostrant 504 ressenyes
BW
Brian Whiting
3 years ago
Data de la compra: 02/02/2022
Què Brian Whiting va dir sobre The Big Cheese:
Poor customer service
The units bought work very well and am pleased with them; seem tpo be very effective. However, I sent an email query to your customer service and never received a reply, so what more can I say!
Merchant Logo
Isabel Keeler
The Big Cheese
3 years ago
Hi Brian. Thank you for your feedback, I am pleased to learn this product is working effectively. Please can you advise the email address you sent your query to? We have searched our mailbox and have received no email from yourself except your order confirmation. Please can you forward your query to Support@tbcandme.com, and we shall respond as soon as possible. We hope for revised feedback when we have helped with your query/queries. Many thanks!
BW
Brian Whiting
3 years ago
It appears that I sent my query to the wrong email address. Query has now been resolved satisfactorily.
Ressenyes sobre un producte

1
Compartir
NM
Neville Meredith
3 years ago
Data de la compra: 09/02/2022
Què Neville Meredith va dir sobre The Big Cheese:
Product good
Product good hoop size smaller than I wanted delivery 2 days later than quoted
Merchant Logo
Isabel Keeler
The Big Cheese
3 years ago
Thank you for your query. I apologise the sizing was smaller than expected. We have created this bin bag holder to be of an average size, and have now included the measurements of the holder on the item description. However, regarding your delivery, I can see from the tracking the order was placed on 9/2/22 after midday and arrived to you on 11/2/22. Unfortunately as stated on our check out shipping terms, we are only able to offer next day delivery on orders placed before midday. I look forward to your comments and hope for revised feedback. Thank you!
Ressenyes sobre un producte
1
Compartir
KP
Karen Perry
3 years ago
Data de la compra: 21/01/2022
Què Karen Perry va dir sobre The Big Cheese:
Excellent service, would highly recommend
Great service, speedy delivery
Ressenyes sobre un producte

2
Compartir
RP
Ron Payne
Kidderminster
3 years ago
Data de la compra: 13/01/2022
Què Ron Payne va dir sobre The Big Cheese:
Excellent service, they did send the wrong stuff but replaced it within two days brilliant.
Ressenyes sobre un producte

2
Compartir
Client de confiança
3 years ago
Data de la compra: 12/01/2022
Good price and quick delivery. Goods were well packed.
Merchant Logo
Isabel Keeler
The Big Cheese
3 years ago
Thank you for your feedback. We are pleased to hear you received this item promptly.
Ressenyes sobre un producte

2
Compartir
Client de confiança
3 years ago
Data de la compra: 11/01/2022
I ordered my mouse traps on a Sunday and they arrived the next Tuesday many thanks for quick retur
Ressenyes sobre un producte

2
Compartir
Client de confiança
3 years ago
Data de la compra: 17/01/2022
Service OK and receptionist kindly recommended that I order online as it would be cheaper than ordering over the phone. However, I wanted to reorder Mouse Glue Traps 48 pcs Product Code STV190 which...

Read all
Ressenyes sobre un producte

1
Compartir
FD
Frances Dennett
3 years ago
Data de la compra: 09/01/2022
Què Frances Dennett va dir sobre The Big Cheese:
Disappointed
It doesn't work. Cats still stroll up and down my garden path.
Ressenyes sobre un producte

0
Compartir
CG
Christopher Dorman-O'Gowan
3 years ago
Data de la compra: 12/01/2022
Què Christopher Dorman-O'Gowan va dir sobre The Big Cheese:
Splendid service. Thank you.
Ressenyes sobre un producte

3
Compartir
Client de confiança
3 years ago
Data de la compra: 11/01/2022
Delivered on second day - could have phoned me on first day when very close to house.
Merchant Logo
Marketing
The Big Cheese
3 years ago
Hello, Thank you for your positive feedback score and constructive comment! We have passed your feedback on to our courier. We now also have a delivery instructions comments box at checkout, where you can pass your message on to the courier directly. This will be helpful if you think you might not be in when it's estimated to be delivered. I'm glad you have received the products safely and we look forward to continuing to help you live pest-free! Kind Regards, Aidan
Ressenyes sobre un producte

0
Compartir
Quant a The Big Cheese
We care for people and their families and have sympathy when it comes to having to deal with pest problems. We aim to offer ethical and humane solutions and products to help you solve your pest problems.
Read all
Forge House, Little Cressingham, Thetford, Norfolk, IP25 6ND, United Kingdom
Award

Feefo Trusted Service Awards

Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.

Per què confiar en les ressenyes de Feefo?

Quant a The Big Cheese
We care for people and their families and have sympathy when it comes to having to deal with pest problems. We aim to offer ethical and humane solutions and products to help you solve your pest problems.