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Ressenyes de Taxi2Airport B.V. EN | Opinions d'atenció al client per a | https://www.feefo.com/reviews/taxi2airport-b-v-en Feefo

Mostrant 1,141 ressenyes

ivor dee

6 years ago

Què ivor dee va dir sobre Taxi2Airport B.V. EN:

A very good service. Would use again

Marine

Taxi2Airport B.V. EN

6 years ago

Dear Ivor, Thank you for your feedback. We are glad to hear that you appreciated your trip with our service to go to the airport. We hope you will use our services again on your future trips. Kind regards, The Taxi2Airport Team

claire mcclelland

6 years ago

Què claire mcclelland va dir sobre Taxi2Airport B.V. EN:

Unsafe and not as promised

Unsafe and not as promised I ordered 2 car seats for my kids Car didn’t even have seatbelts in the back

Laura

Taxi2Airport B.V. EN

6 years ago

Dear Claire, Thank you for taking the time to share your feedback with us. We can truly understand that you expected a totally different service. Also, we are well aware of how frustrating this situation may have been for you, especially when travelling with kids and not feeling secure. Our apologies for such an unpleasant situation. Our main goal is to give our customers the most hassle-free experience possible. This is why we have already taken serious action with the driver of your transfer. We would like to avoid any kind of similar situations to the one you unfortunately experienced. Since we are unable to refund you for not providing the booster seats (in countries where it is not mandatory, the extra option of booster/baby seats has no extra charge in the booking), we had created a discount code for you as a gesture of apology. However, if you feel there is anything left we can do to give you fair compensation for the issue you experienced, please do let us know. We would be more than happy to help you. Please accept our apologies for the inconvenience once again. Kind regards, The Taxi2Airport Team

Client de confiança

6 years ago

Smidigt att boka och kom till förväntad adress tryggt och säkert

Client de confiança

6 years ago

Efficient service; trusted;

Easy to order and pay, fast response, provided the needed information, easy to contact

Marine

Taxi2Airport B.V. EN

6 years ago

Dear Zule, Thank you for your comment. We really appreciate you taking the time to share your feedback about your experience. We are glad to hear you appreciate our services and especially our way to communicate with our clients. As a gesture, we would like to offer you a discount code, which you can redeem on your next trip at Taxi2airport. We would like to keep you as our valued customer in the future. Kind regards, The Taxi2Airport Team

Client de confiança

6 years ago

Excellent service and value for money

Client de confiança

6 years ago

40 minutes late with no apology

I booked a taxi for 1915. At 1930 I had to call them to find out what was going on. There response to me was “don’t worry, it will be there in a few minutes”. They eventually said 4 minutes. A called...

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Laura

Taxi2Airport B.V. EN

6 years ago

Dear Anna, Thank you for taking the time to share your experience with us. We really take our customers reviews very seriously in order to improve our future services. First of all, please let us apologise for the inconvenience caused. We are terribly sorry to hear that you had to wait so long for your driver, of course, this is not the type of service we would like to provide to our customers. We completely understand how inconvenient this may have been for you, especially when having to take a flight. Regarding the delay of the driver, we assure you we had already contacted them in order to take serious action to avoid any future situations like the one you experienced. You will see we had also sent you a discount code at your personal email, we would love to hear that you would like to give us another try. Also, if you feel there is anything left that we can do to solve this whole situation, please do let us know. Please accept our most sincere apologies for the inconvenience. Kind regards, The Taxi2Airport Team

Client de confiança

6 years ago

Great service

Driver was on time, was courteous and took care of the suitcases.

Marine

Taxi2Airport B.V. EN

6 years ago

DearJesuaph, Thank you for your comment. You are glad to hear about your good experience with the driver for your trip. We would like to keep you as our valued customer in the future, and we hope you will use our services again. Kind regards, The Taxi2Airport Team

dave hinchliffe

6 years ago

Què dave hinchliffe va dir sobre Taxi2Airport B.V. EN:

Very professional and easy to arrange on a smartphone or pc.

patricia grant

Donegal

6 years ago

Què patricia grant va dir sobre Taxi2Airport B.V. EN:

Happy customer

Very happy with service from start to finish 😊

Marine

Taxi2Airport B.V. EN

6 years ago

Dear Patricia, Thank you for sharing your feedback with us about your experience. It is essential for us to know that your trip went well with our service and also with the driver who picked you up at the airport. We hope you will use our services again for your next trips. Kind regards, The Taxi2Airport Team

Client de confiança

6 years ago

Prompt.. too prompt

The taxi drivers arrived earlier than I requested and were extremely irate that we weren't ready at the time they arrived. They were incredibly rude. We did arrive to the airport on time though.....

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