Ressenyes de Taxi2Airport B.V. EN

Dear Johannes, Thank you for taking the time to share your feedback with us. We are terribly sorry to realise that you had such an unpleasant experience during one of our reservations. We completely understand how confusing this may have been for you, especially when travelling to a foreign country. Please be well aware that we are currently working on solving the issue you experienced it. We have opened an investigation with the driver from your transfer and we will take serious action towards them. We want to avoid this kind of situations to any of our customers. This is why we have also sent you a private e-mail asking for some private details of the transfer in order to close this case as soon as possible with the fairest compensation. We are glad to hear though that the transfer was indeed solved in the end, but we would like to apologise for the long time you had to wait and the hassle this may have caused you. As a gesture of apology, we have sent you a discount code. We would be more than happy if you could redeem it on the next booking you may book with us. We want to prove to you how our real hassle-free service is. We will be waiting for your reply privately to resolve the issue experienced in your reservation. Kind regards, The Taxi2Airport Team