Ressenyes de Taxi2Airport B.V. EN

Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are really sorry to realise that you had to wait so long for your driver. Also, we are terribly sad to hear that our customer service agents were not helpful at the time you reached out for assistance. We completely understand how stressful this may have been for you, especially when you took the time to schedule a pick up in order to avoid worrying about delays. Please note that we have already taken serious action with the driver from your transfer since we consider that this is not the service we want to offer to our customers. Also, we would like to check why we could not assist you as required when needed and improve from it. Therefore, we would kindly ask if you could please send us an e-mail at support@taxi2airport.com with the call-log screenshot from your calls to our call centre so we can check what went wrong and we can make it better for you. While we are working on solving this issue, we have sent you a discount code as a gesture of an apology. We would be more than happy if you could redeem it on the next reservation you may book with us. We would love if you could give us a second chance to prove to you how our real hassle-free service is. Please accept our most sincere apologies for this inconvenience. Kind regards,The Taxi2Airport Team