Ressenyes de Taxi2Airport B.V. EN

Dear Marie, Thank you for taking the time to share your experience with us. Each one of our customer's review is really relevant for us so we can improve our future services. We are really sorry to realise that you had to wait so long for your driver and that you had to be the one starting the communication. We truly understand how stressful this may have been for you, especially when you took the time to arrange a pre-paid pick up in order to avoid this kind of issues. Please note that after checking the reservations you had with us with our team, we are unable to see any delays registered in our system. Therefore, we would definitely like to take a deeper look into this matter to make it better for you. This is why we kindly ask you if you could please send us an e-mail at quality@taxi2airport.com with the details of the transfer you are referring to. While we are working on solving this issue, we want to apologise for the hassle this may have caused you.As a gesture of an apology, we have sent you a discount code. We would be more than happy if you could redeem it on the next reservation you may book with us. We would really appreciate if you could give us a second chance to prove to you how our real hassle-free service is. We are already aware of how hectic travelling can get, so our last intention is to add any unnecessary stress at these situations. Kind regards,The Taxi2Airport Team