Greetings,
Thank you for reaching out to share your feedback. We understand your concerns regarding the charges for the recent site inspection and would like to address them in detail.
Upon reviewing your account, we note that you signed a three-year agreement with us in 2022, which outlines the pricing and the number of inspections of your contract. The recent charge relates to the annual DSEAR risk assessment that you signed up for.
We strive to be transparent in our agreements, and we apologize if there was any misunderstanding regarding this aspect of the contract. I’d be happy to review your account further and clarify any details or explore potential resolutions to ensure you feel confident in our services moving forward.
Please don’t hesitate to reach out to us at Suresite. Your satisfaction is very important to us, and we’re here to help.
Kind regards,
Customer Service