When I booked it said there would be a deposit on 589 USD to secure the boo...
When I booked it said there would be a deposit on 589 USD to secure the booking the next day two payments of euros as detailed below were taken from my account .I usually use booking.com or...
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Robbie
Suiteness
9 years ago
Hi -
We first want to apologize for the issue. We have taken actions to turn off some of the rooms in this property due to this issue. We are working with the hotel to fix this immediately and will be offering you a credit for this booking.
We truly apologize.
Thanks
Suiteness
Robbie
Suiteness
9 years ago
Hi Clare -
We have found the error and it was on the hotel technology/payment side. We have worked with the hotel to reverse all transactions that were charged besides the deposit.
We have also given you a credit for your inconvenience. Truly apologize as sometimes hotel/middleware systems are out of our control. We do everything we can to rectify a situation and hope this works for you.
Suiteness Team
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Trusted Customer
9 years ago
Què Trusted Customer va dir sobre Suiteness:
Saved me $!
You guys were $69 cheaper than the hotel to book through so I am excited to see the kind of customer service you provide going forward!
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Trusted Customer
9 years ago
Què Trusted Customer va dir sobre Suiteness:
Excellent service by Suiteness
Easy to use and fantastic pricing
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Trusted Customer
9 years ago
Què Trusted Customer va dir sobre Suiteness:
Excellent service by Suiteness
Prompt & friendly & informative
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Client de confiança
9 years ago
Excellent service by Suiteness
Excellent service and I was able to get quick responses on my concerns
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Trusted Customer
9 years ago
Què Trusted Customer va dir sobre Suiteness:
Excellent service by Suiteness
Very easy to use website!
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Trusted Customer
9 years ago
Què Trusted Customer va dir sobre Suiteness:
This was the first time I have used Suiteness, but definitely will not be m
This was the first time I have used Suiteness, but definitely will not be my last. They helped me find the best prices for our vacation to Las Vegas and were very professional (getting back with me...
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Client de confiança
9 years ago
Excellent service by Suiteness
help me find a suite according my need easily
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Trusted Customer
9 years ago
Què Trusted Customer va dir sobre Suiteness:
Cherrie was bet helpful and patient. Thank you for making my first time usi...
Cherrie was bet helpful and patient. Thank you for making my first time using suiteness and enjoyable one.
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Client de confiança
9 years ago
Excellence
I have been thoroughly impressed with suit was throughout the process of booking my Las Vegas bachelorette party hotels with them. They've gone above and beyond the call and usually reply within 5-15...
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Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
