Ressenyes de Solid Solutions

Hi there and thank you for taking the time to provide feedback. Is does appear that this call took longer than usual to close off, however it does appear that both parties were partial responsible for the delay. Reviewing the history it seems that after taking the call late on a Friday afternoon, when you had no time to allow a detailed investigation, we offered to get back in touch the following week. The call log then shows that we tried to get back in touch on Tuesday and eventually offered some advice via email as we were unable to contact you on the telephone. We never heard back from you and assumed everything was OK until we followed up a couple of weeks later to confirm that the call was indeed closed off. It then looks like there was some further to-ing and fro-ing exchanging emails and files before a resolution was finally noted. It is unfortunate that we were not able to resolve this matter during the initial phone conversation but I am confident that the problem could have been resolved sooner if both parties had been more proactive in progressing it. From our side we now have a Technical Support Engineer scheduled each day purely to follow up outstanding calls so hopefully this shouldn't happen again. Kind regards, Wayne Marshall Customer Support Manager