Received feed back request before having received all our holiday documents!
Rebecca
Ski Solutions
10 years ago
Dear Julie,
I am sorry if you do not feel the service offered by our After Sales team has met your expectations.
We use Feefo to rate our booking service and with many of our clients booking a year or more in advance it is impossible for us to provide all the documentation needed for travel prior to requesting feedback from our clients.
I can see that your Ski Solutions booking confirmation was sent to you at the time of booking on 12th January, with our Feefo request being sent on 18th January. We then followed up with Ski Beat’s invoice on 18th January and your travel documents on 19th.
We take the time to check each invoice received to ensure the details recorded by the Tour Operator are correct, as this is a manual process it can take a few days for an invoice to be passed on during our busy period.
Kind regards
Rebecca
General Manager
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Client de confiança
10 years ago
Ski Solutions: responsive and creative
Really fast response to my email enquiry. The rep quickly got a grasp of what we needed and at what price. He gave good advice and cut through the mountain of research that I might otherwise have had...
Llegeix més
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TC
Trusted Customer
10 years ago
Què Trusted Customer va dir sobre Ski Solutions:
Very helpful and patient in putting together the right holiday for me and my family
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Trusted Customer
10 years ago
Què Trusted Customer va dir sobre Ski Solutions:
Half term ski holiday
Clare did a great job, as usual, chasing down the good opportunities. Looking forward to going now!
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Client de confiança
10 years ago
Disappointing
Did not honour their promised Ski Club discount
Rebecca
Ski Solutions
10 years ago
Dear Michael,
Ski Solutions offers all current Ski Club GB members 5% discount from the basic adult price of their holiday. We ask that clients inform us of their membership at the time of booking and as with any discount, voucher or promotional code this needs to be applied at the time of booking and purchase.
We highlight on the Ski Club GB and Ski Solutions websites that the discount must be added at the time of booking. As you contacted us some time after booking to request the discount Mark followed the company guidelines and informed you this could not be added retrospectively.
If you able to send us your Ski Club GB membership number to admin@skisolutions.com, as a gesture of goodwill, we will arrange for the discount to be applied.
Kind regards
Rebecca
General Manager
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Trusted Customer
10 years ago
Què Trusted Customer va dir sobre Ski Solutions:
Ski holiday xermatt
Dealt with Sophia top lady nothing was to much trouble
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Trusted Customer
10 years ago
Què Trusted Customer va dir sobre Ski Solutions:
Family ski holiday in Whistler
Excellent personal service and very efficient thank you
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Trusted Customer
10 years ago
Què Trusted Customer va dir sobre Ski Solutions:
As always Ski Solutions were efficient and very quick to respond
I am really pleased with the service and impressed with their depth of knowledge
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Client de confiança
10 years ago
Not very good to go follow up with extras once you booked
It needs to follow back with the extras.
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Client de confiança
10 years ago
Excellent responsive assistance and guidance
Made selection of skiing holiday easy with helpful information and inside knowledge of the resort. Would recommend, would use again.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
