I used Shuttle Direct in Brazil. The service did not pick up. ShuttleDirect is very non-responsive and thinks it does not owe me a refund since they consider themselves an intermediary even though...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused.
We understand your concerns regarding the service and your refund request, and we would like to ensure that your complaint is reviewed appropriately. If you have any further questions or would like to provide additional information regarding your case, please contact us again by email so that our customer service team can review the matter and assist you further.
We appreciate you taking the time to share your feedback and regret that your experience did not meet your expectations.
Client de confiança
1 month ago
I remain unsatisfied with the response from Shuttle Direct. They can either refund me fully or compensate me for the extra costs I incurred. I will continue to take all measures both legal and public until I have satisfactory restitution.
Data de la compra: 07/07/2026
0
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MA
Marco
Verficada per Feefo
1 month ago
Què Marco va dir sobre Shuttle Direct United Kingdom:
Tutto ok consiglio
Data de la compra: 29/08/2026
0
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FF
Flora Ferreira
Verficada per Feefo
PRT
1 month ago
Què Flora Ferreira va dir sobre Shuttle Direct United Kingdom:
On time
Data de la compra: 28/08/2026
0
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GS
Gordon Savage
Verficada per Feefo
GBR
1 month ago
Què Gordon Savage va dir sobre Shuttle Direct United Kingdom:
Excellent service, great communication, great price, very reliable and accommodating with a necessary change. Luxury vehicles and very friendly professional drivers.
Data de la compra: 28/08/2026
0
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SH
Sergejs Hutickis
Verficada per Feefo
IRL
1 month ago
Què Sergejs Hutickis va dir sobre Shuttle Direct United Kingdom:
Не превый раз пользуюсь трансфером на Майорке, всегда четко и по расписанию за адекваные деньги. Иструкции понятные, приходит все в почту. В аэропорту тоже все понятно. С отьездом назал тоже все по...
The service itself is perfect for the intended transfers between airport and destination. However more clarity with details on pick up points and timings would be great.
Unfortunately our driver...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
1 month ago
We are very sorry to hear about your experience with your return transfer from Benidorm to Alicante Airport. Please accept our sincere apologies, particularly for the way the driver behaved This is absolutely not the level of service we expect our customers to receive.
We are pleased to hear that you found the transfer service itself convenient and suitable for your airport-to-destination needs. We also appreciate your feedback regarding clearer information about pick-up points and timings. We will take this on board, as providing customers with clear and easy-to-understand transfer information is very important to us.
Thank you for taking the time to bring this to our attention, and once again, please accept our apologies for this disappointing experience.
Data de la compra: 24/08/2026
0
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HS
Haley Sewell
Verficada per Feefo
1 month ago
Què Haley Sewell va dir sobre Shuttle Direct United Kingdom:
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.