We were told that we wouldn’t be waiting for others to get on the bus for more than an hour, however we were waiting for 1.5 hours as a passenger hadn’t given the driver the ticket (and he was...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
2 years ago
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your transfer. Waiting for an extended period and missing lunch is certainly not the experience we aim to provide.
We appreciate your insights, especially regarding the communication about wait times and the suggestion for private transfers to hotels further out. We will use your feedback to enhance our services and ensure smoother experiences for our future customers.
We're glad to hear that your return journey was more pleasant, and we hope to have the opportunity to serve you better in the future.
Thank you once again for your valuable feedback.
Excellent service. Were met at the airport after a two year flight delay and taken to the bus. The time of departure when we went back to the airport was very accurate. Staff were friendly and...
The car was fine and nothing to clame on there. The driver on the other hand had a extreemly bad day. He was upset and very rude to the customers. No english speeking and it was obvious he dit not...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
2 years ago
Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had with the driver. While we’re glad to hear the car met your expectations, we understand that the driver’s attitude and behavior left much to be desired. This is certainly not the level of service we strive to provide, and we are deeply sorry for the inconvenience caused.
Please know that we take your feedback seriously and will address this matter with the service supplier to ensure such incidents do not happen again. We value your business and hope to have the opportunity to provide you with a much better experience in the future.
Thank you for your understanding and patience.
Chauffören stog inte på anvisad plats ( vid utgången utanför bagageutlämningen) Fick gå långt till bilen. Hade beställt buissnes class men fick åka Renault Megan till hotellet och minibuss till...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
2 years ago
Tack för din feedback. Vi beklagar verkligen att din upplevelse inte motsvarade förväntningarna. För att vi ska kunna undersöka detta närmare och lösa eventuella problem, vänligen kontakta oss direkt via e-post. Vi ser fram emot att höra från dig och att få möjlighet att rätta till detta.
Data de la compra: 16/09/2024
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Iben Hansen
Verficada per Feefo
Denmark
2 years ago
Què Iben Hansen va dir sobre Shuttle Direct United Kingdom:
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
