I left booking late, and received a great service on arrival.
The driver was wonderful and very courteous, driving us carefully to our destination.
The taxi was very clean
The driver loaded our...
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Data de la compra: 27/11/2024
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KH
Karl Huppach
Verficada per Feefo
1 year ago
Què Karl Huppach va dir sobre Shuttle Direct United Kingdom:
We waited over an hour at the airport for our shuttle bus. They said they didn’t have a driver. People that were there well after us were straight on their buses. It was very frustrating waiting all...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
Regarding the waiting time, we’d like to clarify that for shared shuttle transfers, the waiting time starts from when customers check in with the service provider at the airport, rather than the time of the flight landing. However, we understand that waiting for an extended period, especially in uncomfortable conditions, is frustrating.
We sincerely apologize for this inconvenience. We will be addressing this issue with the service provider to ensure that such situations are avoided in the future.
We also regret the early arrival of your return shuttle, which added unnecessary stress to your journey. While drivers aim to be punctual, arriving too early without prior notice can cause inconvenience. We will communicate with the service provider to ensure better adherence to scheduled timings.
Your feedback is invaluable in helping us improve. While we’re sorry to hear we didn’t meet your expectations this time, we hope you might give us another chance in the future. Please don’t hesitate to reach out if there’s anything else we can do for you.
We were on the bus for three and a half hours before our drop.
At times we were within 100 metres of our apt but finished up on the bus for another half hour. The driver was not fully aware of the...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your journey. We understand how frustrating it must have been to spend such a long time on the bus, especially when you were so close to your destination.
We would like to investigate this matter further to understand what went wrong and ensure this doesn't happen again in the future. Please contact us directly by email, and we will look into the issue with the route and driver for you. We value your business and would appreciate the opportunity to resolve this to your satisfaction.
Thank you for your understanding, and we hope to hear from you soon.
Client de confiança
1 year ago
We are regular visitors to the area and know our way around the town
There wer 8 customers on the bus who were within 100 metres of each other's accommodation. .we were near the nearest exit from road into town. That drop off would have saved us 1 hour.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
