I used Shuttle Direct for my transfer from Malaga to Marbella. The Spanish representative was rude, unhelpful and bad mannered. Her customer service was appalling. Our driver was late, also rude and...
Llegeix més
Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused during your transfer.
We’re disappointed to hear your comments regarding the service provided by the local representative and driver, as this is certainly not the level of customer service we expect our partners to provide.
As your transfer was booked through a third party, we would kindly ask you to contact the agency directly regarding your booking. They will be best placed to investigate the issues you have raised and review what happened with both the local representative and the driver, as well as the cancellation and return transfer arrangements.
Once again, we apologise that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
WW
Winifred Walsh
1 month ago
Thank you for your prompt response and acknowledgement of the issue as well as your apology. I have received a feedback request from Expedia and have informed of my experience with the Spanish representative as well as the driver
Data de la compra: 13/09/2026
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AR
Andrzej Górak
Verficada per Feefo
GRC
1 month ago
Què Andrzej Górak va dir sobre Shuttle Direct United Kingdom:
Shuttle Direct to świetny i opłacalny wybór .Nasze transfery były łatwe i komfortowe , korzystamy z Państwa usług po raz drugi i się nie zawiedliśmy. Kierowcy uprzejmi , na pewno skorzystam ponownie...
Excellent service, arrived on time both ways.
The driver even went back to my hotel after I left my mobile in reception.
The company charged me £35 however it was my fault.
I would recommend and...
We have used shuttle direct a few times now. This time tho we were trying to save money by using their cheaper option of coach service. So much cheaper but not as good as their private transfer...
Llegeix més
Data de la compra: 13/09/2026
0
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BG
Boris Golec
Verficada per Feefo
ESP
1 month ago
Què Boris Golec va dir sobre Shuttle Direct United Kingdom:
The driver was patiently waiting for me and my wife at the airport (the plane had some delay), he helped us kindly with our luggage; the ride to the hotel was very comfortable, we felt safe.
Data de la compra: 11/09/2026
0
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Client de confiança
Verficada per Feefo
1 month ago
Zuverlässig, freundlich
Data de la compra: 08/09/2026
0
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JG
Janet G
Verficada per Feefo
USA
1 month ago
Què Janet G va dir sobre Shuttle Direct United Kingdom:
Both drivers - airport pick up and hotel pick up - were on time ( early actually). Cheerful, informative. Cars were modern, clean and with working AC. After the booking process I had to extend our...
Llegeix més
Data de la compra: 11/09/2026
0
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HK
Hans Kalshoven
Verficada per Feefo
NLD
1 month ago
Què Hans Kalshoven va dir sobre Shuttle Direct United Kingdom:
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
