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Ressenyes de RSPCA Pet Insurance

Valorat
Excel·lent
Servei
4.6
/5
Producte
4.5
/5

5

4

3

2

1

26

4

2

0

1

33

valoracions de l'últim any

Mostrant 4,069 ressenyes
Client de confiança
6 months ago
The telephone experience was awful. Took far too much of my time and everything was repeated so often. The last part of the discussion was pure nonsense. The person rattled off information and fone nu
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CX
RSPCA Pet Insurance
6 months ago
Hi there, Thank you for reaching out and we are sorry to hear of any frustrations during your recent experience. As we are always looking for ways to enhance our service, your feedback will assist us with this and we appreciate the opportunity that you have provided us to review your experience further. Thanks again for sharing your feedback with us and please don't hesitate to contact our team if you require any assistance in the future or you can log into the customer portal on our website, https://www.rspcapetinsurance.org.au/ Kind regards, Alisa
1
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SC
Sandra Collins
6 months ago
Què Sandra Collins va dir sobre RSPCA Pet Insurance:
CHNEL EXPLAINED EVERYTHING FOR ME ,I ASKED A LOT OF QUESTIONS AND SHE ANSWERED VERY CLEARLY ,I FELT COMFORTABLE AND VALUED, THANKYOU CHANEL 😊
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CX
RSPCA Pet Insurance
6 months ago
Hi Sandra, It is an absolute pleasure to hear of the service that you received when speaking with our team member, Chanel, and that you have been left feeling informed of your cover. Thank you for taking the time out of your day to share your review with us, we really appreciate it and have passed your kind words on to Chanel on your behalf. Kind regards, Alisa
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Client de confiança
6 months ago
The consultant this morning was super friendly and helpful. After doing a quote online and seeing the premium prices, I’m super glad she gave me a call this morning and discussed the product with me,
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CX
RSPCA Pet Insurance
6 months ago
Hi there, We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa
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ND
Natalie Delphine
Scone
7 months ago
Què Natalie Delphine va dir sobre RSPCA Pet Insurance:
They answered all my questions and explained how everything worked, they were very understanding about the situation I was in at the time.
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Jennifer Watmough
7 months ago
Què Jennifer Watmough va dir sobre RSPCA Pet Insurance:
Austin explained everything beautifully and succinctly and was very patient with my questions. Also we adopted Fred and it is affordable to have her insured with you. Must insurance companies don’t li
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CX
RSPCA Pet Insurance
7 months ago
Hi Jennifer, Thank you for sharing your review with us, it is a pleasure to hear that you have found a policy suitable for Fred. Thank you for sharing your lovely feedback, we have passed along your lovely comments to Austin on your behalf. Kind regards, Scott
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Client de confiança
7 months ago
Girl on the phone was very helpful and nice
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RSPCA Pet Insurance
7 months ago
Hi there, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott
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AW
Angela Williams
8 months ago
Què Angela Williams va dir sobre RSPCA Pet Insurance:
The young lady I spoke with gave me all the information I needed to get my insurance for my dog and she even asked about Willow and was very interested in the volunteer work we do together going to se
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Hayward
RSPCA Pet Insurance
8 months ago
Thank you Angela for your lovely words on your experience with us and welcome to RSPCA Pet Insurance. Our team are dedicated to providing the best customer service. It’s so lovely to hear that our team helped make your experience so positive. We appreciate you sharing this with us. Kind Regards, Rebecca
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Client de confiança
8 months ago
The caller was very friendly and helpful , all information was explained well and had a speedy outcome and set up for this policy. Very happy with the service.
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CX
RSPCA Pet Insurance
8 months ago
Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa
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Client de confiança
8 months ago
Online service easy to use and informative. Excellent discussion also with a customer service officer.
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CX
RSPCA Pet Insurance
8 months ago
Hi there, It is always wonderful to hear of the excellent service that our pet parents receive when speaking with our team members and that you have found our online portal to be user-friendly. Thank you for taking the time out of your day to share your review with us, we really appreciate it. Kind regards, Alisa
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Client de confiança
9 months ago
no waiting time for connection , able to recall previous conversations quickly , very aware of portal and able to provide accurate directions over phone to assist navigation and complete claim
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CX
RSPCA Pet Insurance
9 months ago
Hi there, Thank you for sharing your experience with us, it is a pleasure to hear about the ease you have found when navigating our website and that you are satisfied with your claim. Kind regards, Scott
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Level 5, 50 Norwest Blvd, Norwest, Sydney, New South Wales, 2153, Australia
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