Dear Ms Eames,
we are saddened to read that you had a negative experience with the team at Romans during the refurbishment of your property. When viewing our system I can see that significant works have been undertaken and therefore can appreciate that a lack of action and transparency throughout this would be disappointing.
We would really like the opportunity to speak with you more regarding this and so I have therefore asked that Jan Stamp who is the Area Property Manager make contact with you to gain a better understanding and in the hopes that she is able to restore some of your faith in Romans and turn your experience into a more positive one.
We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback, Jan will be in contact at the earliest opportunity.
Kind Regards,
Romans
