Only issue with the company - pity the original date was brought forward a week having been told it was due to low take-up. Hard to believe a week earlier made a difference. The weather was less...
A well organised, stimulating holiday with very knowledgeable and experienced local tour guides. All staff were extremely responsive to any needs we had. all the places we visited were interesting,...
Good and bad. Well thought through. Let down by a guide who could not guide us and a four star hotel which did not deserve it's rating.
Ressenyes sobre un producte
Nicole Parkes - Customer Service Advisor
Riviera Travel
9 years ago
I am sorry to learn of your disappointment that the hotel did not have air-conditioning or spa facilities. Unfortunately, we do not advertise that the hotel offers these and I can therefore only offer my sincere apologies that we failed to meet your expectations in this respect. In regard to your comments concerning your Tour Manager, Italian law requires all Tour Guides to have a licence. Therefore, we use knowledgeable local guides to show our clients around the different destinations on the tour and I apologise that you felt this was bizarre.
On this occasion - disappointing. Would have preferred not to answer 'Would you book again' question. Would study detail very carefully before deciding.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
