Ressenyes de Redtag.ca

We value your business and appreciate you taking the time to share your rating of the service received.

Thank you for taking the time to provide a review. We are committed to providing outstanding service in all areas of our operation. Employee performance is something which we feel intensely strong about and apologize if the service fell below our usual excellent standards. Please feel free to submit your concerns to customerservice@redlabelvacations.com and we will forward to the appropriate department for further review. Please feel confident, we do value your business and assure you of our very best intentions at all times.

Thank you for providing your feedback. We have carefully reviewed your reservation and would like to clarify the details. Our records show that your initial online booking for Melia Costa Rey did not process for reasons you are aware of. You subsequently contacted our office and spoke with our agent, at which time you requested a reservation at the Melia Del Rey. We certainly understand your disappointment upon arrival when you realized the hotel was not the one you originally intended to book. However, please note that all booking details, including the hotel name, were reconfirmed by the agent prior to finalizing the reservation. A Client Invoice was emailed to you on October 1, 2025, followed by your Electronic Tickets on October 2, 2025. Both documents clearly indicate the confirmed hotel as Melia Jardines Del Rey. If you would like to listen to the call recording for further clarification, please email customerservice@redlabelvacations.com, and we will be happy to make these arrangements. Please be assured that we truly value your business and remain committed to always providing you with our best service and support.