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Ressenyes de Red Funnel Isle of Wight Ferries | Opinions d'atenció al client per a | https://www.feefo.com/reviews/red-funnel-isle-of-wight-ferries Feefo

Mostrant 53,430 ressenyes

Client de confiança

11 years ago

Data de la compra: 06/12/2013

Ordering online was very easy and both crossings ran to schedule.

Client de confiança

11 years ago

Data de la compra: 06/12/2013

Slightly tired looking upholstery on furniture but clean and comfy

Client de confiança

11 years ago

Data de la compra: 06/12/2013

It gets me across the water. But it needs to provide an improved experience. I…

It gets me across the water. But it needs to provide an improved experience. I was hungry but couldn't face the food.

Client de confiança

11 years ago

Data de la compra: 06/12/2013

Check in easy. Coffee OK. Best bit for us is being able to take our…

Check in easy. Coffee OK. Best bit for us is being able to take our dog out of car onto deck.

Client de confiança

11 years ago

Data de la compra: 06/12/2013

I am a regular user, with homes on the Mainland and Island. Service is always efficient.

Client de confiança

11 years ago

Data de la compra: 05/12/2013

We visit the Isle of Wight twice a year on business and Red Funnel never…

We visit the Isle of Wight twice a year on business and Red Funnel never put a foot wrong. Always on time never any hassle and at a fair price for our van. clean boat and friendly staff.

Client de confiança

11 years ago

Data de la compra: 05/12/2013

Overall very good however as there were a few of us travelling, we did find…

Overall very good however as there were a few of us travelling, we did find it difficult to find enough seats to sit together. On the return journey we had something to eat which was warm, fresh...

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Client de confiança

11 years ago

Data de la compra: 05/12/2013

I think nearly £10 to amend a booking to one day earlier is excessive. Your original fare…

I think nearly £10 to amend a booking to one day earlier is excessive. Your original fare of approx. £45 was fair. Your amendment charge is not.

Red Funnel Isle of Wight Ferries

11 years ago

thank you for the review. The reason for the £10 charge was a £5 booking amendment fee applied + a £5 fare differential (the fare difference between the old and new sailing time). If the new sailing time had been the same price then only the £5 amendment fee would have been charged. Please email if this is at all unclear but in the meantime, thank you for travelling with us.

Client de confiança

11 years ago

I think the ferry companies could give Isle of Wight residents a discount. This might help us to use them more often. You have a captive audience, help us to travel more often at a better price than holidaymakers who only use the service once a year.

Client de confiança

11 years ago

Data de la compra: 05/12/2013

IT WAS GOOD....but if will try Portsmouth next time.

Red Funnel Isle of Wight Ferries

11 years ago

Please let us know how we compare, we are always keen to improve http://www.redfunnel.co.uk/newlook

Client de confiança

11 years ago

Data de la compra: 05/12/2013

This relates to all my recent journeys excepting that of when I came back from…

This relates to all my recent journeys excepting that of when I came back from hospital having had a new knee when I was told that by letting the staff know then the captain could be asked to...

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Red Funnel Isle of Wight Ferries

11 years ago

Thank you for your valuable feedback. Unless there are exceptional circumstances determined by the Captain, guests are not permitted to remain in their vehicles during the crossing - this is a rule enforced by our regulatory body. I'm not sure whether you were travelling alone, but we do have wheelchairs available and it would have been possible for you to board/disembark via the passenger gangway thereby avoiding the car decks. We will review our procedures to ensure staff are consistent in their advice to customers in a similar position. In the meantime, I hope you are recovering well from your operation.

No heu rebut cap invitació a les ressenyes?

Quant a Red Funnel Isle of Wight Ferries

Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.

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02380 019192

12 Bugle Street, Southampton, Hampshire, SO14 2JY, United Kingdom

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