Reply my email. Need to replace faulty product asap
Ryan Brunt
RecoverFit
5 years ago
Hi Su, firstly we are very sorry for missing your first email, we have actually put a process in place with the team that we now shouldn't miss any emails moving forward.
Secondly, after your email conversation with Dan, we sent you out a replacement product straight away to rectify the issues you were having.
Sorry for the inconvenience caused and we thank you for your feedback.
Regards
Ryan
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Client de confiança
5 years ago
Quick and Easy
Easy interaction over chat, answered all my questions and quickly dispatched the Normatec boots. Customer Service team was very attentive and managed to swap the boots out within a day after I had an...
Llegeix més
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Client de confiança
5 years ago
They stopped working after 1 day
Ryan Brunt
RecoverFit
5 years ago
Hi, firstly we are very sorry that your system stopped working after 1 day.
We sent you out a replacement unit straight away, which we are now confident that this is working well.
We thank you for your feedback, it's imperative to help the team be better.
Regards
Ryan
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Client de confiança
5 years ago
Fast response and product worked
Order delivered quickly and product did what it was supposed to do
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IZ
Islam Zaman
5 years ago
Què Islam Zaman va dir sobre RecoverFit:
Excellent service
They were quick to resolve an issue I had. I fact they sent me the latest model free of charge
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TC
Trusted Customer
Paris
5 years ago
Què Trusted Customer va dir sobre RecoverFit:
Well as much as I enjoyed the normatec my charger stopped working after less than 20 uses . So all in all not to happy
Ryan Brunt
RecoverFit
5 years ago
Hi Gerbrandt, We are sorry that you have had an issue with your charger.
The System has a 2 year warranty so we hope that this was resolved at the time of the fault and it was replaced with a new one.
We thank you for your feedback.
Regards
Ryan
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DD
Dan Deaton
5 years ago
Què Dan Deaton va dir sobre RecoverFit:
Really good communication
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Client de confiança
5 years ago
Great service!!
Service was great! Thanks RecoverFit! Also the delivery came so quick!!
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
