Ressenyes de ProDog Raw

Thank you so much for your kind words. We're delighted to hear that you found our service quick and efficient, and that the food arrived well-packed. Ensuring a smooth delivery and top-quality products is really important to us, so it’s great to know we hit the mark. We truly appreciate your support and look forward to serving you again soon. Warm regards Team ProDog

We're truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback. It's disappointing to know we've fallen short of your expectations. To clarify a few points: Delivery Policy: The 25kg minimum for your area is due to courier restrictions and delivery route efficiency, but we understand this wasn’t clearly communicated and we’re reviewing how to make this more transparent. Delivery Charges: While we do offer free delivery on many orders, this is subject to order size and location, again, we take full responsibility if this was not made clear at checkout. Packaging; Orders of 25kg are of 1kg packs based on wider customer feedback and sustainability goals. Apologies if this was not clear on ordering. We're sorry that your outreach didn’t feel acknowledged properly. That’s not the experience we aim to deliver, and we'd like the opportunity to make this right. A senior member of customer support will be in touch with you today. Thank you again for your feedback, very much appreciated. Kind regards Team ProDog

Thank you so much for the five star rating on our customer services. We really appreciate your support. Best wishes Team ProDog

Thank you for your five star rating on our customer services. We very much appreciate your support. Please do contact us with any questions you may have regarding orders. Best wishes Team ProDog

Hi Peter, We're truly sorry to hear how disappointed and let down you’ve felt by your experience with us. Our records show you were contacted back within our expected 24 hour slot and would absolutely answer quicker if we had the resources to be available 24 hours a day. At ProDog Raw, we deeply value both our customers and their dogs, and it’s disheartening to hear that this hasn’t been reflected in your recent interactions. We never want anyone to feel ignored, dismissed, or unsupported, especially when it comes to the wellbeing of their pets. We take all feedback seriously, including criticism. If communication has fallen short or if your concerns weren’t properly addressed, we sincerely apologise. We’re currently reviewing our courier partnerships, and your feedback, along with that of others in similar situations, plays a vital role in that process. Please rest assured that we are actively working on solutions to improve delivery reliability moving forward. We’d really appreciate the opportunity to put things right. Please get in touch with our customer care team again. Thank you for your feedback, it helps us improve. Warm regards, The ProDog Raw Team

Hi Peter, Thank you for taking the time to share your feedback, I’m really sorry to hear how disappointed you’ve been with the experience. That’s not the standard we aim to deliver, and I completely understand your frustration. It’s clear you haven’t felt listened to or properly supported, and for that I sincerely apologise. We want every customer to feel confident that when something goes wrong, we’ll respond in a meaningful and helpful way — and we’ve clearly missed the mark here. Regarding the storage issue: we completely understand your concern about waste and the impracticality of refrigerating a large quantity of defrosted tubs, especially when the shelf life is limited. The suggestion to use the fridge was only meant as a short-term option, but we appreciate that it’s not a realistic or cost-effective solution for you. We value your feedback and we’re taking this seriously. I’d really like the chance to put things right, whether that’s by reviewing the options available to you or discussing a more suitable resolution going forward. If you're open to continuing the conversation, I’d be happy to follow up by phone or email, whichever works best for you. Thanks again for raising this, Peter.

Hello Shane, Thank you so much for your five star rating on our customer services and luxury raw food bundle. We really appreciate your support and feedback. Best wishes Team ProDog

Hello Philip, Thank you so much for your kind words and recommendation. We're thrilled to hear you’re happy with our service, it truly means a lot to us. If there’s ever anything you need, we’re always here to help. Thanks again for being part of the ProDog Raw community. Warm regards, The ProDog Raw Team