Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de Premier Block Management

Mostrant 1,944 ressenyes

Simon Ellis

Verficada per Feefo

3 years ago

Què Simon Ellis va dir sobre Premier Block Management:

Difficult issue needing tenacity and perseverance

Jade was great in staying on top of an issue that was complicated and took along time to resolve. She kept me up to date and informed, plus managed the various different parties to co-ordinate...

Llegeix més

Amelia

Premier Block Management

3 years ago

Thanks so much for your feedback!

Client de confiança

Verficada per Feefo

3 years ago

Francesca was quick, efficient and polite

Amelia

Premier Block Management

3 years ago

Thanks so much for your feedback!

Yogish Agarwal

Verficada per Feefo

3 years ago

Què Yogish Agarwal va dir sobre Premier Block Management:

Kieran resolved the issue on priority. well done.

Amelia

Premier Block Management

3 years ago

Thanks so much for your feedback!

Client de confiança

Verficada per Feefo

3 years ago

Poor management of service charges and subsequent EGM and meetings.

The service charge communications were very abrupt with no forward thinking communications regarding the impact to leaseholders. Following the demand, many leaseholders requested a meeting...

Llegeix més

Amelia

Premier Block Management

3 years ago

Thank you for your feedback, our divisional head of property management provided a detailed breakdown of the budget for the year via zoom to Leaseholders and there were slightly over 100 people. We have apologised for those who could not attend due to the 100 person capacity. The presentation was subsequently provided online https://youtu.be/0PGAe81RgPM and a follow up meeting with 1000 capacity was arranged with multiple people from pbm and our senior management present. Shortly after we also arranged a hybrid EGM which was both in person and online and with online voting functionality. We also held an on site surgery until 8pm on a separate day, sent several communications including a Q&A and a slide deck of pertinent information. This all took place within a 4-8 week period. We accept it was an oversight to only have 100 person capacity for the initial zoom meeting and believe we responded in the right way, making every effort to communicate the important information with customers via send outs, 1-2-1 meetings and holding another zoom meeting. We believe in learning from our mistakes. If you feel we could have done anything else better we are open to feedback, please email hello@pbm-property.com

Client de confiança

Verficada per Feefo

3 years ago

Francesca was very prompt in her revertal.Keep up the good work.regards Deepak

Amelia

Premier Block Management

3 years ago

Thanks so much for your feedback!

Client de confiança

Verficada per Feefo

3 years ago

Sabrina sorted it.

Sabrina at PBM was brilliant! After several days of trying to resolve a problem Sabrina very quickly and efficiently found a solution and sorted it out within less than an hour.

Amelia

Premier Block Management

3 years ago

Thanks so much for your feedback!

Siva

Verficada per Feefo

Watford

3 years ago

Què Siva va dir sobre Premier Block Management:

Excellent Support

I would like to appreciate 'Kieran Ridley' from PBM Property Management for the recent engagement with him. I was in touch with Kieran for our household relocation items delivery into my new flat at...

Llegeix més

Amelia

Premier Block Management

3 years ago

Thanks so much for your lovely feedback, much appreciated!

Ajay Shukla

Verficada per Feefo

3 years ago

Què Ajay Shukla va dir sobre Premier Block Management:

Overall Great Service

Excellent communication and great service

Amelia

Premier Block Management

3 years ago

Thanks for your feedback!

Jamie Laridon

Verficada per Feefo

3 years ago

Què Jamie Laridon va dir sobre Premier Block Management:

Very bad customer service

Be more transparent with information

Amelia

Premier Block Management

3 years ago

Thanks for your feedback, we are sorry to hear you feel this way. Regular communications are sent out to leaseholders to provide updates on the property. Two leaseholder budgets have been held this year to discuss maintenance updates & the service charge budget, along with a recent EGM. If you have any specific areas you wish to obtain updates on, please feel free to email us at hello@pbm-property.com and we'll be happy to help!

Fraser Wright

Verficada per Feefo

3 years ago

Què Fraser Wright va dir sobre Premier Block Management:

Megan was great, very responsive. Would ask for her again

Amelia

Premier Block Management

3 years ago

Thanks for your feedback!

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