Ressenyes de PPL PRS

Hi Paul, Thank you for taking the time to leave a review. We are pleased to hear that our Client Services Agent, Owen, was helpful and supportive during our call. PPL PRS Ltd collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. These are then distributed back to the artists whose music businesses all across the UK enjoy. The fee for TheMusicLicence is based on tariffs set separately by both PRS for Music and PPL. These tariffs are set to ensure that the cost is fair to both the music creators and our customers. Please know that we do offer direct debit options to help with the affordability of the licence and we would be more than happy to discuss these with you if needed. To discuss this, you can reach out via this platform or by contacting us on 0800 0720 808.

Hi Philip, Thank you for taking the time to leave a review following your recent interaction with us! We are pleased to hear that our Client Services Agent, Mahfooz, provided an efficient service and that we are able to maintain the high standards you expect. We hope you continue to experience the benefits of listening to music in your business, and thank you for supporting the future of music.

Hi Harry, Thank you for sharing your experience with us! We hope you continue to experience the benefits of listening to music in your business, and thank you for supporting the future of music.

Hi, Thank you for taking the time to provide us with your feedback. Your positive feedback is a huge encouragement to our team. Thank you for recognising the helpful and quick handling of your account by our Client Service Team. We hope you continue to experience the benefits of listening to music in your business, and thank you for supporting the future of music.

Hi, Thank you for sharing your experience with us! We are pleased to hear you had a positive experience setting up the licence with us. We have passed on your comments to the agent, Stephanie, who assisted you. We hope you continue to enjoy listening to music in your business, and thank you for supporting the future of music.

Hi Peter, Thank you for taking the time to leave a review and bring this to our attention. I do apologise that you have not received the level of customer service we would expect. I have raised your review with our Customer Experience Team so that one of our Advisers can contact you and discuss your account in detail with you to explore how we can support the utilisation of music within your business. Please be aware that agents from our parent company, PRS for Music, visit businesses to review the type of music being used for accurate royalty distribution. However, these agents are independent of them and therefore would not be able to assist with your invoicing review with PPLPRS Ltd. Thank you for supporting the future of music.

Hi Martin, Thank you for taking the time to share your feedback with us. I do apologise that your experience has not aligned with our expected standard of customer service. We appreciate you bringing this to our attention, and we will ensure that our Customer Experience Team conducts an investigation to provide feedback internally. Whilst this is being completed, I can confirm that a new invoice has been issued to you. However, to confirm its accuracy, I have arranged for one of our agents to contact you and further discuss this matter. We hope you continue to enjoy listening to music in your business, and thank you for supporting the future of music.

Hi, Thank you for sharing your experience with us! We are happy to hear that our Client Services Team were able to resolve your queries and provide a fast and accurate service whilst doing so. We hope you continue to experience the benefits of listening to music in your business, and thank you for supporting the future of music.