Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de Planet Cruise

Mostrant 13,411 ressenyes

Client de confiança

Verficada per Feefo

1 month ago

Knowledgable

Very helpful and knowledgeable Contact. Lots of help with cabin booking

Client de confiança

Verficada per Feefo

2 months ago

WOULD NOT recommend - booking and finance staff need better training

`I booked my cruise over the phone and all was well until payment. Agent said there was a problem with card payment so she did it again and couldn't get it to work. She went away and called me back...

Llegeix més

Shanaz

Planet Cruise

1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about the stress and frustration caused by this payment issue. We completely understand how concerning it is to see a duplicate charge on your card, especially for such a significant amount, and we are very sorry for the inconvenience and delay you experienced while this was resolved. Your feedback regarding the communication from our booking agent and the delays within our finance department has been passed directly to our management team to ensure better training and clearer processes are put in place. We are glad to hear that our agent from the Customer Relations Team was able to assist you effectively once the issue was logged. We deeply value your long-standing loyalty, and apologise that you felt let down during this process. Should you need anything further for your booking, please do not hesitate to contact us. Kind regards Customer Experience Team

Client de confiança

1 month ago

thanks for the reply and for your comments saying that you will pass my concerns about over the phone booking agents and finance department needing more training

Client de confiança

Verficada per Feefo

1 month ago

Stress free booking

Excellent. Straightforward process.

Michael Ioannou

Verficada per Feefo

1 month ago

Ian Matthews

Verficada per Feefo

2 months ago

Què Ian Matthews va dir sobre Planet Cruise:

Very helpful explained each stage.

Lynne Fowkes

Verficada per Feefo

4 months ago

Què Lynne Fowkes va dir sobre Planet Cruise:

Easy

Client de confiança

Verficada per Feefo

5 months ago

Client de confiança

Verficada per Feefo

5 months ago

We have used Planet Cruise for a number of years now, and never had any pr

Website is easy to use

Client de confiança

Verficada per Feefo

5 months ago

Baltic Cruising here we come

Our sales agent was called Deborah and she was very helpful, we had to make some adjustments to the itinerary as the flights didn’t suit, so we went without the flights but the hotel and transfers we...

Llegeix més

Client de confiança

Verficada per Feefo

5 months ago

Booked my dream cruise on QM2

Very easy to contact a cruise adviser who understood my requirements. professional service and friendly advice . A Good deal available and I booked my dream cruise on QM2 on the spot ,hassle free and...

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