Thank you for taking the time to provide your feedback. We're sorry for the miscommunication and understand how frustrating this experience would have been. This is not the standard of service we strive to provide for our customers.
We have investigated the matter and provided feedback to the relevant team member to help ensure better customer outcomes in the future.
I understand that a member of our Sales Care team contacted you yesterday and confirmed that your cover is in place. We appreciate the opportunity to clarify the situation and resolve your concerns.
If there is anything further we can assist you with, please don't hesitate to reach out. Thank you again for your feedback, as it helps us continue to improve our service.
Kind regards,
Stephen
NobleOak - Operations Manager
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Client de confiança
Verficada per Feefo
1 month ago
Life insurance
Great service and sorted in a few days
0
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MS
Mariska Setionago
Verficada per Feefo
1 month ago
Què Mariska Setionago va dir sobre NobleOak Life Limited:
Great service
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Client de confiança
Verficada per Feefo
1 month ago
Good communication
Aaron was nice to talked through and able to explain and respond to my inquiries in the soonest possible time. Will recommend highly to my family and friends.
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PU
Primali Udawatta
Verficada per Feefo
AUS
1 month ago
Què Primali Udawatta va dir sobre NobleOak Life Limited:
Professional
Professional and courteous staff… easy to talk and explained everything I need
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MG
Michael Gainer
Verficada per Feefo
AUS
1 month ago
Què Michael Gainer va dir sobre NobleOak Life Limited:
Good experience
Good customer service and gave a good quote. Easy to get approval after a few questions.
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Client de confiança
Verficada per Feefo
1 month ago
Exceptional service.
Great service and very friendly. Customer service willing to go the extra mile.
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RL
Regina Lemaiyan
Verficada per Feefo
AUS
1 month ago
Què Regina Lemaiyan va dir sobre NobleOak Life Limited:
Effective the agent was resourceful,thus able to answer the questions that
Effective and efficient on boarding. I would definitely recommend it. Premiums are lower as compared to the previous l had.
0
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TW
Toby Willson
Verficada per Feefo
AUS
1 month ago
Què Toby Willson va dir sobre NobleOak Life Limited:
Lovely and easy to deal with.
0
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AK
Anju Kumar
Verficada per Feefo
1 month ago
Què Anju Kumar va dir sobre NobleOak Life Limited:
Chris was very detailed in explaining the policy and very professional
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
