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Ressenyes de Mortgage Advice Bureau Limited

Valorat
Excepcional
Servei
5
/5

5

4

3

2

1

3,717

121

9

6

5

3,858

valoracions de l'últim any

Mostrant 30,965 ressenyes
TC
Trusted Customer
8 years ago
Data de la compra: 30/06/2017
Què Trusted Customer va dir sobre Mortgage Advice Bureau Limited:
Would definitely recommend to my friends in the future. Dermot helped us with everything and kept in contact with us throughout.
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Adam Swalwell
Mortgage Advice Bureau Limited
8 years ago
Hello

Thank you for your feedback,  it is always very much appreciated, I am very happy that my team has done a good job for you and will ensure that your comments are passed onto Dermot.

Adam
Sales Manager
Client de confiança
8 years ago
Data de la compra: 29/06/2017
The guys at mortgage advice bureau were really friendly and helpful, no amount of questions was too much.
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Neil Maddy
Mortgage Advice Bureau Limited
8 years ago
Thank you for leaving a positive review, I will pass this on to your adviser. Neil, Operations Manager.
TC
Trusted Customer
8 years ago
Data de la compra: 30/06/2017
Què Trusted Customer va dir sobre Mortgage Advice Bureau Limited:
Brilliant
We dealt with Scott Pannell who was fabulous from start to finish , he was there at the other end of the phone to reassure us every step of the way. We would highly recommend this service and he is a...

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Andy Aucott
Mortgage Advice Bureau Limited
8 years ago
Hi Adam and thanks for the glowing review. It's great to hear that Scott was with you every step of the way and I will ensure he receives your feedback and our thanks!
Client de confiança
8 years ago
Data de la compra: 16/06/2017
Original advice good but service thereafter slow
Original adviser interaction was good but after that it took ages to formally confirm deal and when it was confirmed the rate was different to originally quoted. Still took a view that this was good...

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Chris Kindon
Mortgage Advice Bureau Limited
8 years ago
Thank you for your feedback.

I am sorry your experience with us wasn't as swift or simple as you had hoped it would be.  I can see from your file that there was a lot of back and forth as you have said mainly due to lender requirements to get your case through.

We will take on board your feedback and use it to improve our service in the future.

Once again, thank you for taking the time to provide us with feedback.

Kind regards

Chris
Operations Manager

TC
Trusted Customer
Swansea
8 years ago
Data de la compra: 01/07/2017
Què Trusted Customer va dir sobre Mortgage Advice Bureau Limited:
Fantastic Service
Aaron, our broker was fantastic and we would definitely recommend him. We had our mortgage offer really quickly and communication was great! We'll definitely be using him again.
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Neil Maddy
Mortgage Advice Bureau Limited
8 years ago
I'm delighted to hear that everything went as planned and that Aaron kept you fully up to date throughout the process. I will let Aaron know that you left such a great review and thank you for taking the time to do so Mrs Dwan. Neil, Operations Manager.
Client de confiança
8 years ago
Data de la compra: 24/06/2017
Professional and helpful
Nigel found us a good value mortgage product and helped identify relevant insurance products for our first time purchase. He was happy to help when we needed his assistance even out of usual business...

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Client de confiança
8 years ago
Data de la compra: 01/07/2017
Definitely recommend them. Flexible and provide the right advice.
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Neil Maddy
Mortgage Advice Bureau Limited
8 years ago
Great to hear and thank you for leaving a positive review. We look forward to helping you again in due course. Neil, Operations Manager.
TC
Trusted Customer
8 years ago
Data de la compra: 01/07/2017
Què Trusted Customer va dir sobre Mortgage Advice Bureau Limited:
Friendly, knowledgable and efficient
Great service offered and given, everything done swiftly and correctly
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Neil Maddy
Mortgage Advice Bureau Limited
8 years ago
Thank you for the great review Mrs Page and I will be sure to pass this on to Mark, your adviser. Neil, Operations Manager.
TC
Trusted Customer
8 years ago
Data de la compra: 29/06/2017
Què Trusted Customer va dir sobre Mortgage Advice Bureau Limited:
Great :)
Danielle was great all the way through helped a lot when we had such a confusing time bravo danielle gold star for you :)
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Brook FS
Mortgage Advice Bureau Limited
8 years ago
Hi Matthew

Thank you so much for this feedback, we are so pleased to hear that you have had a great experience using Danielle and hope you will continue to use her on an ongoing basis.

Please don't forget that if you recommend us to  one of your friends, family or work colleagues and they use us then we will send you £50.

Liz

Sales Manager
TC
Trusted Customer
8 years ago
Data de la compra: 23/06/2017
Què Trusted Customer va dir sobre Mortgage Advice Bureau Limited:
On a whole we were not happy at all. The process took over 3 months to complete and we found ourselves having to chase the advisor regularly for updates. The advisor just didn't have an sense of...

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Neil Maddy
Mortgage Advice Bureau Limited
8 years ago
I'm sorry to hear that the service wasn't up to expectations. I know when I spoke to you myself in June that matters were urgent and I'm glad that everything was completed in time for you but I take on board your comments regarding communication. I agree that this is paramount not just with the customer but with 3rd parties.

I hope that now you are in your new home you can start to enjoy it and I will pass on your valuable feedback to the adviser.

I wish you every happiness in your new home. Neil, Operations Manager.
Quant a Mortgage Advice Bureau Limited
Mortgage Advice Bureau is a leading mortgage network as well as the most recognised intermediary consumer brand, winning over 200 national awards for the quality of its advice and service. With over 1,600 advisers across the UK, we offer expert mortgage advice on a local, regional and national level to UK consumers, both face-to-face and over the phone. The expert advice we offer, combined with the volume of mortgages that we arrange, places us in a very strong position to ensure that our customers have access to the latest deals available and receive a first-class service. We handle over £14 billion of loans annually, and was the first - and are currently the only - mortgage intermediary to have floated on the London Stock Exchange, having joined the Alternative Investment Market (AIM) in November 2014.
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Quant a Mortgage Advice Bureau Limited
Mortgage Advice Bureau is a leading mortgage network as well as the most recognised intermediary consumer brand, winning over 200 national awards for the quality of its advice and service. With over 1,600 advisers across the UK, we offer expert mortgage advice on a local, regional and national level to UK consumers, both face-to-face and over the phone. The expert advice we offer, combined with the volume of mortgages that we arrange, places us in a very strong position to ensure that our customers have access to the latest deals available and receive a first-class service. We handle over £14 billion of loans annually, and was the first - and are currently the only - mortgage intermediary to have floated on the London Stock Exchange, having joined the Alternative Investment Market (AIM) in November 2014.