Mancub sent the package to the billing address, not the shipping address. Fortunately this wasn’t too much of an inconvenience for me, but is a pretty big mistake!
Dominique Morton
MANCUB
3 years ago
Hi Thomas,
Thanks for highlighting this. At the time your order was placed there was a glitch in our website that prevented customers from entering a shipping address, and also allowed you to place orders without paying for shipping.
We're sorry the order wasn't shipped to the address at which it was required, but pleased to hear it wasn't too much of an inconvenience for you. I would offer to refund the delivery cost but since there wasn't one charged there is nothing to refund.
The glitch was quickly fixed and if you do order with us again you can rest assured the order will be delivered to your designated shipping address.
I hope you're enjoying the shirts and being MANCUB!
Best wishes,
Dominique
Mother of MANCUB
Very happy customer quality items absolutely top class service & communication from the company would most definitely buy from them again.
Ressenyes sobre un producte
Data de la compra: 07/03/2023
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Ekaterina Veselovskaia
Verficada per Feefo
3 years ago
Què Ekaterina Veselovskaia va dir sobre MANCUB:
I am still not receive my order!!!
Dominique Morton
MANCUB
3 years ago
Hi Ekaterina,
Thanks for your feedback.
We have checked the tracking for your order and it is showing as delivered just a few hours after you left your review, and within our international delivery promise period of 7 working days. We hope the order was well received, and that you are happy with the products. If you do have any further issues or queries please do not hesitate to get in touch with us at dom@man-cub.com.
Happy MANCUBBING!
Dominique
MANCUB
EV
Ekaterina Veselovskaia
3 years ago
Finally I receive my parcel on 7 work day after order.
I didn’t receive any tracking number and I was paid additional 16 eur for customs.
It will be perfect if you inform your customers they will need to pay more. Thank you
Ressenyes sobre un producte
Dominique Morton
MANCUB
3 years ago
Hi Ekaterina,
Thanks for your feedback.
We have checked the tracking for your order and it is showing as delivered just a few hours after you left your review, and within our international delivery promise period of 7 working days. We hope the order was well received, and that you are happy with the products. If you do have any further issues or queries please do not hesitate to get in touch with us at dom@man-cub.com.
Happy MANCUBBING!
Dominique
MANCUB
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
