Promised me that I would be refunded for postage if I returned a faulty trolley case.
IO have chased them a number of times and getting nowhere. When I phoned I got excuses. When I emailed, I get no...
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Luggage Superstore
Luggage Superstore
9 years ago
Can I firstly once again thank you for reviewing our service and the product provided to you by luggage Superstore.
I will personally ensure a refund of £8.80 is made to your account
immediately.
At Luggage Superstore, customer satisfaction is something that we take very seriously and we attempt never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. After a thorough review of your case, we fully accept that your experience with your transaction was far from acceptable.
In our attempt to serve you better and retain you as one of our valuable customers, we are going to offer you 25% Off your next purchase. I will email you the code.
We value your business and hope to retain you as a customer for many years to come.
Please always share your feedback with us, this is how we keep learning and improving. I am very confident that the next review we receive from you will be that of appreciation.
Yours sincerely
Paul Steadman
Customer Service manager
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Client de confiança
9 years ago
Data de la compra: 17/04/2015
Everything was good no problems
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Client de confiança
9 years ago
Data de la compra: 26/04/2015
Excellent price fast delivery. I will definitely buy from them again.
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Client de confiança
9 years ago
Data de la compra: 27/04/2015
Goods arrived promptly and well-boxed.
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Client de confiança
9 years ago
Data de la compra: 21/03/2015
Second Aeris bought over 2 years - extremely satisfied with both product and service.
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Client de confiança
9 years ago
Data de la compra: 19/04/2015
Very prompt service, good prices and pleasant people to deal with. Recommended.
The importance of the right suitcase in this day and age, regardless of purpose, cannot be underestimated. Gone are the days when size was the only variation of the theme – today, we are privileged to have access to thousands of designs by some of the best brands on the market, all available here at Luggage Superstore for unbeatable prices.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
The importance of the right suitcase in this day and age, regardless of purpose, cannot be underestimated. Gone are the days when size was the only variation of the theme – today, we are privileged to have access to thousands of designs by some of the best brands on the market, all available here at Luggage Superstore for unbeatable prices.
