Ressenyes de Long Tall Sally

We’re sorry to hear you were disappointed with the quality of the item. This isn’t the standard we aim to provide, and we appreciate you bringing it to our attention. Your comments will be shared with our team so we can continue to improve.

Thank you for your feedback—we’re sorry to hear your order didn’t arrive when expected. We understand how frustrating unreliable shipping can be, especially when a delivery date is promised. This isn’t the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your comments will be shared with our delivery partners and internal teams so we can work on improving reliability.

We’re very sorry, that the refund process has been slower than expected. We understand how frustrating it can be to wait for a refund, and we appreciate you bringing this to our attention. Your comments will help us improve our returns and refund process.

Thank you for your feedback. We’re sorry to hear that your order took longer than expected. We’re actively working to improve our service times and appreciate your patience. We hope to provide you with a much better experience next time

Thank you for your feedback - we're sorry to hear that the quality and shipping was not up to expectation- we will pass this along for review.

Thank you for your feedback—we’re sorry you felt patronised and that your concern wasn’t properly acknowledged, and we understand your frustration regarding the inability to use a Blue Light discount alongside a gift voucher; we’ll ensure your comments are reviewed and shared with the relevant team.