Ressenyes de Long Tall Sally

It’s frustrating when the cost and effort of returning an item ends up being more hassle than the item is worth, especially when something doesn’t fit properly. That shouldn’t discourage you from being able to exchange or resolve an issue with your order. I’ll make sure your feedback is passed on, particularly around how return costs can impact whether customers feel able to report sizing problems at all. That’s really important for improving the overall experience.

Thanks for your feedback, and I’m sorry to hear about the experience you’ve had. It’s disappointing when items don’t match the online images, and we understand how frustrating it is to go through the return process and still be waiting for your refund. If your return has already been sent back, your refund should normally be processed within 14 working days, once the items are received and checked. We kindly ask that you allow this time to pass :)