Thank you for your message. I’m very sorry to hear that your delivery arrived in an unacceptable condition and that you experienced poor communication.
This is not the level of service we aim to provide. Your feedback has been noted and will be shared with the relevant teams.
We have been in touch with you to sort this out.
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Client de confiança
Verficada per Feefo
4 months ago
Pretty comfort.
Item was dispersed timely and received within the given time.
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Client de confiança
Verficada per Feefo
4 months ago
The product came on time and was in good condition
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OS
Orsulina Stargell
Verficada per Feefo
4 months ago
Què Orsulina Stargell va dir sobre Long Tall Sally:
Amazingly pleased!!
I was impressed that I received all the clothing pieces that I ordered and it came quickly.
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DT
Diane Taylor
Verficada per Feefo
4 months ago
Què Diane Taylor va dir sobre Long Tall Sally:
bad delivery times
bad delivery and lack of communication
Timea
Long Tall Sally
4 months ago
Thank you for your feedback. I’m sorry to hear about the delays and lack of communication with your delivery.
This is not the level of service we aim to provide, and your comments will be shared with the relevant team for review.
1
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AH
Alexandra Hargreaves
Verficada per Feefo
CAN
4 months ago
Què Alexandra Hargreaves va dir sobre Long Tall Sally:
I did not receive an email with my tracking info and the customer service chat was terrible and slow.
Timea
Long Tall Sally
4 months ago
Thank you for your message. I’m sorry to hear that you didn’t receive your tracking information and that your experience with our customer service chat was slow and unhelpful.
This is not the level of service we aim to provide, and your feedback will be shared with the relevant teams.
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Client de confiança
Verficada per Feefo
4 months ago
Great products, expensive shipping.
LOVE their products but hate how expensive shipping is. Getting the item is $ 12, returning it a whooping $ 22! Together that's often as much as the actual item. Not acceptable.
Timea
Long Tall Sally
4 months ago
Thank you for your feedback and for your kind comments about our products—we’re really glad you like them.
We're sorry to hear that you’re unhappy with the shipping and return costs. We understand how frustrating this can be, especially when it adds significantly to the overall price. Your feedback has been noted and will be shared with the relevant team as we continue to review our delivery options and pricing.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.