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Ressenyes de Linley & Simpson | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 1,591 ressenyes

Client de confiança

6 years ago

Unsatisfactory experience with poor professional standards

Poor checkout of past tenant Fail to rectify checkout issues via deposit Fail to give adequate support on repairs required during void period Poor and inaccurate inventory/schedule of condition for...

Llegeix més

Leon

Linley & Simpson

6 years ago

Thank you for your feedback. I understand you have since spoken with our new branch manager Ray, hopefully, your issues have now been resolved and I apologise if we haven't met our usual high standards. I hope your experience is more positive moving forwards Leon Green Customer Service Manager

Client de confiança

6 years ago

Lovely people working for them, would recommend:)!

Leon

Linley & Simpson

6 years ago

Thank you for your review! We do have lovely people working for Linley and Simpson, we love to hear this feedback. Leon Green Customer Service Manager

Client de confiança

6 years ago

Big thank you for Holly Robinson and all team of Linley and Simson

Professional services from Linley& Simson, sorted us out in no time.

Leon

Linley & Simpson

6 years ago

Thank you for your review. Holly and the team will be delighted with this feedback! Good luck in your new home. Leon Green Customer Service Manager

Mr Costello

Harrogate & Wetherby

6 years ago

Què Mr Costello va dir sobre Linley & Simpson:

Service we expect

The guys in Harrogate and Wetherby constantly give us first class service and we now come to expect and they have never let us down! Comunications are quick and accurate

Leon

Linley & Simpson

6 years ago

Thank you for your review. Our Harrogate and Wakefield branches will be delighted with the feedback Leon Green Customer Service Manager

Client de confiança

6 years ago

Always on hand to help & advise.

Leon

Linley & Simpson

6 years ago

Thank you for the review! Its great to hear the team are on hand to help you along the way. Leon Green Customer Service Manager

Client de confiança

6 years ago

Helpful, friendly and knowledgable

Letting made easy

Leon

Linley & Simpson

6 years ago

Thank you for the review. It's great to hear that we made the process really easy or you at our Linley and Simpson branch in Wakefield. Leon Green Customer Service Manager

Mrs Greensit

6 years ago

Què Mrs Greensit va dir sobre Linley & Simpson:

They filled the properties very quickly and are very nice to deal with and responses to my queries are very quick and helpful. There have been however many breakdowns in procedural communication. A...

Llegeix més

Leon

Linley & Simpson

6 years ago

Thank you for the review Mrs Greensit, I have passed your feedback onto Kerry our Branch Manager in Ripon and she will be using this to improve. We appreciate the feedback as this is what helps us to improve and deliver first-class customer service. Leon Green Customer Service Manager

Client de confiança

6 years ago

Friendly and helpful but could have been more efficient in practice.

I dealt mostly with Alex and he always sounded friendly and helpful on the phone but was not so good at keeping me informed of progress with my buying. Initial showing of house was all right but I...

Llegeix més

Client de confiança

6 years ago

Worst letting agents in Leeds!

Problems started when I was moving in and replacing an existing housemate - process wasn’t completed, I wasn’t instructed on what to do with deposits, who to pay rent to, no tenancy agreement was...

Llegeix més

Leon

Linley & Simpson

6 years ago

Thank you for your feedback, I appreciate you have taken the time to tell us about your experience and I am sorry it hasn't felt like you have received first-class service on this occasion. I understand Lisa has been ion contact since your review and rectified some of these issues. If anything is outstanding please do not hesitate to let us know. I hope your experience is more positive moving forwards Leon Green Customer Service Manager

Client de confiança

6 years ago

Very bad

Slow reply, nothing available and update when tenant move in like I'm doing their job.

Leon

Linley & Simpson

6 years ago

Thank you for your feedback, Jessica from our City branch has tried contacting you over the weekend to see if we can help in any way. I am sorry you haven't had the service expected of our standards and I appreciate you feeding back. Please get in touch with me directly if you can Leong@linleyandsimpson.co.uk

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