Ressenyes de Kings Funerals

Thank you Ms Brenda Caesar for taking the time to provide feedback. We are honoured to have been able to be there for you in your time of need. The recording issue was caused by an external electrical team arriving unannounced and unknown to us and, during their works, knocked out the power and therefore the usual webcasting system didn't work. We had to instead stream through an iPad. Our Operations Manager took this matter up with the electrical company, who were explained the serious consequences of their actions and a formal apology was provided, along with the discount. We appreciate this situation was disappointing for those watching abroad.

The team at Kings Funerals thank you for your kind review. We appreciate it.

Thank you Mrs Christine Kerr. The team at Kings Funerals appreciates the time you've taken to write your review. We honoured to have been able to assist you in your time of need and made a difficult time a little easier.

Mr. Morriss Cook; thank you for your feedback, it is greatly appreciated. We take feedback seriously and as a result, have investigated the areas of response times and sound issues.We reviewed correspondence and noted there were some delays in gaining responses from the Golf venues, although these were not out of the ordinary when arranging such an event as we are subject to external organisations and their availability. Our team, unfortunately, did not have access to manage the sound system at the selected external venue and we weren’t aware of any issues in advance. We understand the volume was fixed within approximately 10 minutes, however, can fully appreciate the impact this may have had in addition to the pressures of running your own service during such a difficult time and sincerely apologise that this occurred. We will keep monitoring timeliness and as always, continue to work with local venues in delivering the service you’d expect.

Thank you, we appreciate your feedback and are so pleased our transfer staff reflected our values of dignity & compassion when taking your mum into our care. We are sincerely sorry to hear that you felt there was some behaviour not in line with your initial experience. We work effortlessly to provide care and compassion at the time of need and we take your feedback seriously. If you are able to contact us directly to discuss this further, please call us on 03 5248 3444.

Your feedback is appreciated and exactly how we hoped to have served you. Thank you from the team at Kings Funerals.

We are so pleased to have delivered the service in this manner. Tricia appreciates your kind feedback. An efficient, helpful, empathetic, available & professional service during a time of need is what we highly value in servicing our client families and their funeral needs.

Thank you for your feedback of the Kings Funerals service; we are so pleased that you would recommend us. Our complimentary Bereavement service, provided by our partnered charity organisation, The Grief Centre, received our referral to contact you via letter, followed up with a phone call which they have as recorded as taking place in late November 2020. If there is any further information you could assist us with to help rectify it in future, it would be greatly appreciated. This complimentary service is still available to you should you wish to make use of it by contacting us on 03 5248 3444. We're glad that you did seek assistance during your time of need.

Thank you for your feedback Mr Shad Hartwick. Kings Funerals are so pleased you were satisfied with our service.

Hello Mrs Deanna Marinoff Many thanks for your helpful feedback, we at Kings Funerals appreciate it. Blanche will be delighted to know she was a star to you and your family when it mattered most.