Hello Raymond,
Thank you for sharing your JustAnswer experience via Feefo.
I apologize for any inconvenience. When you submitted your question on JustAnswer, along with your email address, the site recognized that you previously used our service on June 15, 2021. When you returned to the site on March 30, 2025 to ask a new question the site would have shown you a Welcome Back message, along with the cost of posting a new question using membership benefits.
The monthly membership payment allows you to ask unlimited questions in over 100 categories for 30 days. Renewal of the membership can be cancelled at any time. JustAnswer is mainly a subscription service, but customers who prefer to be on a pay-per-question basis can cancel the membership and pay as they go, on an individual question basis. For example, the price of the question you posted has a value of $36.
Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips:
https://www.justanswer.com/help/categories-justanswer
We hope in the future that you will avail yourself of the service and see how convenient it is to be able to contact verified doctors, veterinarians, lawyers, accountants, mechanics, and a wide variety of repair people such as computer techs, appliance techs, electronics tech, etc.
As a courtesy, I have canceled your $46 payment for you. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Moving forward, you will not see any recurring membership charges. If you would like to reactivate your membership in the future, please send your request to our customer support team at support@justanswer.com.
I hope that I have addressed all of your concerns. Please let me know if I can be of further assistance.
Kind regards,
Violet, JustAnswer Customer Care
VioletES@justanswer.com
1-800-986-5038
