Jaguar Insurance & Accident Assistance ja no és un client actiu de Feefo
Mostrant 156 ressenyes
ER
Eric
Verficada per Feefo
Guildford
2 years ago
Què Eric va dir sobre Jaguar Insurance & Accident Assistance:
Excellent Service.
From the time I first telephoned the company until I got my car back fully repaired I had no problem whatsoever. I was the innocent party in the collision and the other company tried to persuade me...
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Client de confiança
Verficada per Feefo
2 years ago
It was what you would expect from Jaguar
Everything was handled promptly and efficiently and I was kept informed throughout the process
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AN
Anthony
Verficada per Feefo
London
2 years ago
Què Anthony va dir sobre Jaguar Insurance & Accident Assistance:
Although there was a little confusion about where my car was going for the repair, the contact was very good. Staff were friendly and answered my questions clearly .
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RO
Robert
Verficada per Feefo
2 years ago
Què Robert va dir sobre Jaguar Insurance & Accident Assistance:
Quick .bu….
It was pretty quick but communication could have been better- claims handler didn’t know that repair centre had already booked car in and just got basic courtesy car from garage rather than the hire...
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MA
Mark
Verficada per Feefo
2 years ago
Què Mark va dir sobre Jaguar Insurance & Accident Assistance:
Its only when you need the service you find out how good they are
Everything was handled as expected from start to finish. Replacement vehicle to liaising with repairers.
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Client de confiança
Verficada per Feefo
3 years ago
Premium service
Handled my claim well and provided the typical Jaguar experience in what was a very stressful period.
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Client de confiança
Verficada per Feefo
3 years ago
Could have been better
Not bad but didn’t clean the car very well and didn’t vacuum inside
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KE
Kevin
Verficada per Feefo
3 years ago
Què Kevin va dir sobre Jaguar Insurance & Accident Assistance:
Poor initial service but situation recovered by repairer
Service was let down by initial contact. Has to ring three or four times to register claim, issues with waiting over 1/2 hour to connected and this was not to a claims handler but someone who acted...
Llegeix més
Customer Care
Jaguar Insurance & Accident Assistance
3 years ago
Dear Kevin,
Many thanks for providing valuable feedback. I am sorry you had problems initially reporting your claim and getting through to us. This is not our normal standard of service and please be assured we will be addressing our telephone performance and connectivity. There is no excuse for not having your calls returned and this will be fully investigated to prevent this failure again. I am pleased that the repair process went well. Many thanks for notifying us.
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Client de confiança
Verficada per Feefo
3 years ago
Excellent Repair
The repair itself was fantastic and R&R Bodyshop were very good. I've put 4 Stars because I thought the communication from Jaguar Insurance could have been a bit slicker.
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Client de confiança
Verficada per Feefo
3 years ago
Appalling.
Jaguar has employed the services of a company called Kindertons to manage the claim process. Kindertons are massively under staffed with telephone wait times upto 35 minutes, the quickest answer was...
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Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
