After 9 weeks, several phone calls - emails are answered sporadically - the result is a set of 2 test packs of cards for nearly £70.
One set has inconsistent colours, I was told due to a problem...
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Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Ressenyes sobre un producte
Jake
Ivory Graphics Limited
5 years ago
Hi,
I was both sorry and very disappointed to read that you were unhappy with the level of service offered. Truthfully, I really do feel like Ivory has done everything possible to help you.
The artwork supplied to us had each card designed with a completely different CMYK colour mix, our studio advised that if they were aren’t all the same colour the final product will not be as desirable and offered to help multiple times, but you insisted on running the artwork in this state, which unfortunately resulted in the first test pack having cards with varying shades of blue and orange.
For the second test pack the studio actually went through each card and made sure every colour was the exact same CMYK mix, the feedback I got from yourself when we delivered in December was very positive and I suspect your reason for writing this review was because in a conversation yesterday where it was explained that test pack refunds are taken off the price of the full run and you were unable to proceed.
If you would like any help or to go over anything covered here you are more than welcome to give me a call or pop me an email
Thank you,
Jake
Data de la compra: 09/11/2020
0
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CR
Carina Ryba
Verficada per Feefo
5 years ago
Què Carina Ryba va dir sobre Ivory Graphics Limited:
The second time I ordered everything was absolutely perfect. The price was better then last time, the communication was great and fortcoming and the shipment was very fast. Also, no item was damaged...
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Data de la compra: 16/12/2020
2
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AM
Annalese Murray
Verficada per Feefo
5 years ago
Què Annalese Murray va dir sobre Ivory Graphics Limited:
Very happy with the service. Generally a good response time of 1-2 days (in times of Covid). Overall, the cards were good quality except for the box in my test sample but they have made sure for the...
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Ressenyes sobre un producte
Data de la compra: 28/10/2020
0
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Cathy Shelbourne
Verficada per Feefo
5 years ago
Fitxer multimèdia carregat
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Què Cathy Shelbourne va dir sobre Ivory Graphics Limited:
I really enjoyed working with Ivory. They were consistently helpful, and despite the pandemic and changes to working procedures, the Monumental Maritime Heroes cards, leaflet and presentation box are...
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Data de la compra: 21/08/2020
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Linny Biforth
Verficada per Feefo
5 years ago
Què Linny Biforth va dir sobre Ivory Graphics Limited:
Amazing customer service, a few hiccups but everything was always sorted out excellently. Thanks!
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Data de la compra: 16/11/2020
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Patricia Fitzgerald
Verficada per Feefo
Dublin
5 years ago
Fitxer multimèdia carregat
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Què Patricia Fitzgerald va dir sobre Ivory Graphics Limited:
Absolutely delighted with the Oracle Decks that I got from Ivory Graphics. Jake and Sophie and the team were wonderful to deal with and very helpful every step of the way. My customers love them!
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Data de la compra: 09/10/2020
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Angelia Fox
Verficada per Feefo
Ireland
5 years ago
Què Angelia Fox va dir sobre Ivory Graphics Limited:
The guys in Ivory couldn’t have been more helpful or efficient. Such a pleasure to work with. I was delighted with the cards I’d ordered and they arrived when they said they would. Happy to highly...
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Ivory Graphics is one of the UK’s leading Playing Card Printers. We manufacture all types of custom playing cards from one pack upwards. We cater for a one off gift to the design and production of a completely new game.
